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Bill Albert Location
Boston, MA, US
Bill Albert Work
2024 -now Founder and Principal @
2008 -now Book Author @
2022 -2024 Senior Vice President and Global Head of Customer Experience @
2009 -2022 Executive Director @
2008 -2021 Adjunct Professor in the Human Factors in Information Design Graduate Program @
2002 -2009 Director of User Experience @
1999 -2002 Sr. User Interface Researcher @
Bill Albert Education
Ph.D. (Geography (Spatial Cognition))
Boston University
MA (Geography (Geographic Information Systems))
BA (Geography)
Bill Albert Skills
User Experience Testing
Digital Strategy
New Venture Development
New Venture Launch
Team Building
Qualitative Research
Inclusive Team Leadership
Public Speaking
Interpersonal Communication
Customer Experience Management
Communication
SPSS Statistics
Cross-functional Partnerships
Strategic Planning
Project Management
Management
Higher Education
University Teaching
Mentoring
Technical Course Development
Presentation Skills
Mixed Methods Research
Global Cross-Functional Team Leadership
Innovation Management
Concept Research
Qualitative & Quantitative Research Methodologies
Consulting
Editing
UX Research
Customer Journey Mapping
Research Management
Academic Publishing
Client Services
Customer Insight
Team Leadership
Strategy
Innovation Consulting
Customer Experience
Product Innovation
venture building
Strategic Vision
Leadership
Information Design
User Experience
User Interface
Human Factors
Personas
Usability
Usability Engineering
Information Architecture
Research Design
User-centered Design
Interaction Design
Usability Testing
Contextual Inquiry
Heuristic Evaluation
User Research
Human Computer Interaction
Persona
Card Sorting
Wire Framing
User Interface Design
User Experience Design
Experience Design
Ethnography
User Experience (UX)
Bill Albert Summary
Bill Albert, based in Boston, MA, US, is currently a Founder and Principal at Greenlight Idea Lab. Bill Albert brings experience from previous roles at Elsevier, Mach49 and Bentley University User Experience Center. Bill Albert holds a Ph.D. in Geography (Spatial Cognition). With a robust skill set that includes User Experience Testing, Digital Strategy, New Venture Development, New Venture Launch, Team Building and more. Bill Albert has 3 emails on RocketReach.
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