Bilal Saeed Email
Head of Client Support @ CloudCard Inc.
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Bilal Saeed Location
- Lahore, PK
Bilal Saeed Work
- Head of Client Support @ (August 2017 - Present)
- Business Development and Quality Assurance – Call Center Manager @ (April 2014 - August 2017)
- Business Development Executive @ (September 2013 - March 2014)
- Client Account Manager @ (July 2012 - May 2013)
- Established and Managed EFT Dispute Handling Dept. @ (June 2007 - July 2012)
- Client Support Services Supervisor @ (June 2004 - June 2007)
- Dispatcher @ (January 2000 - January 2003)
- Lead - Fabrication Department @ (January 1997 - January 1999)
- Dispatcher @ (April 1995 - April 1997)
Bilal Saeed Education
- University of the Punjab
Bachelor of Arts (B.A.) (Journalism, History)
2012-2014 - Miami Springs Florida (USA)
Highschool Diploma (Liberal Arts and Sciences/Liberal Studies)
1989-1993
Bilal Saeed Skills
- Order Fulfillment
- Resource Management
- Complaint Management
- Management
- Quality Assurance
- Program Management
- Vendor Management
- Customer Retention
- Call Centers
- Training
- Reports
- Project Planning
- Visio
- Technical Support
- Banking
- Debit Cards
- Workforce Management
- Call Center
- Human Resources
- Business Services
- Help Desk Support
- Software Documentation
- Troubleshooting
- Databases
- World-Class Customer/Client Service
- Call Center Operations
- Troubleshooting/ Problem Solving
- Technical/User Support
- Monitoring Team Calls
- Complaint Handling
- Customer Order Fulfillment
- Reports & Documentation
- BPO Industry
- CRM
- Customer Service
- Strategy
- Team Building
- Microsoft Office
- Team Leadership
- Team Management
- Leadership
- World Class Customer/Client Service
- Reports And Documentation
- Marketing
- Project Management
- Continuous Improvement
Bilal Saeed Summary
- Bilal Saeed, based in Lahore, PK, is currently a Head of Client Support at Cloud Card Inc.. Bilal Saeed brings experience from previous roles at Simpex BPO, Ovex Technologies Pakistan (Pvt.) Ltd. and i2c Inc.. Bilal Saeed holds a 2012 - 2014 Bachelor of Arts (B.A.) in Journalism, History @ University of the Punjab. With a robust skill set that includes Order Fulfillment, Resource Management, Complaint Management, Management, Quality Assurance and more. Bilal Saeed has 2 emails on RocketReach.
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