Bianca Viado Email
Director of Customer Service @ Montgomery DME
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Bianca Viado Location
- United States
Bianca Viado Work
- Director of Customer Service @ (January 2024 - Present)
- Training And Quality Manager @ Fresh n' Lean (January 2022 - January 2024)
- Training and Quality Head @ (August 2012 - August 2021)
- Lead-Training @ (August 2004 - July 2012)
Bianca Viado Education
- Lyceum of the Philippines University
HRM
Bianca Viado Skills
- Analytical Skills
- Attention to Detail
- BPO
- Business Process Improvement
- Business Relationship Management
- Call Center Development
- Call Centers
- Client Relations
- Client Services
- Coaching
- Communication
- Contact Center Strategy
- Customer Experience
- Customer Lifecycle Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Emotional Intelligence
- Employee Engagement
- Employee Training
- Executive Relationships
- Interpersonal Skills
- Key Client Relationships
- Leadership
- Leadership Development
- Management
- Microsoft PowerPoint
- Negotiation
- Operational Excellence
- Operations Management
- Organization Skills
- People Development
- People Management
- Performance Management
- Performance Metrics
- Performance Reviews
- Problem Solving
- Process Improvement
- Project Management
- Quality Assurance
- Relationship Building
- Remote Team Management
- Retail Operations
- Retail Sales
- Salesforce.com
- Service Delivery
- Service Levels
- Service Orientation
- Software Systems
- Software as a Service (SaaS)
- Strategic Leadership
- Strategic Partnerships
- Succession Planning
- Supervisory Skills
- Talent Management
- Team Leadership
- Team Management
- Training
- Training & Development
- Vendor Management
- Written Communication
Bianca Viado Summary
- Bianca Viado, based in United States, is currently a Director of Customer Service at Montgomery DME. Bianca Viado brings experience from previous roles at Fresh n' Lean, Process Synergy Inc. and Peoplesupport Inc. Bianca Viado holds a HRM @ Lyceum of the Philippines University. With a robust skill set that includes Analytical Skills, Attention to Detail, BPO, Business Process Improvement, Business Relationship Management and more.
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