SERVICENOW PRODUCT OWNER and IT APPLICATION SENIOR MANAGER @ (March 2021 - March 2024)
Senior Program Manager @ (November 2019 - March 2021)
SENIOR CRM SYSTEMS ANALYST @ (August 2016 - October 2019)
System Analyst @ (September 2015 - August 2016)
Vendor Manager, GM Contact Center @ (September 2013 - September 2015)
Worldwide Readiness Program Manager @ (June 2011 - August 2013)
Sales and Chat Team Manager @ (August 2009 - June 2011)
Chat Agent and Americas Reporting Analyst @ (June 2007 - August 2009)
HR Operations Manager @ California Institute for Mental Health (August 2006 - June 2007)
Customer Service Program Manager, AT and T Wireless Services @ (August 1999 - April 2006)
Property Claims Adjuster @ (March 1998 - May 1999)
Claims Support Assistant @ (February 1997 - March 1998)
Beth Lewis Education
University of Phoenix
Bachelor of Business Management
2000-2005
Beth Lewis Skills
Account Management
Business Analysis
Business Process
Business Process Improvement
Business Requirements
Business Strategy
CRM
CSAT
Call Center
Call Centers
Cross-functional Team Leadership
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
E-commerce
Executive Presentation Development
Forecasting
HR Operations
Human Resources
Insourcing
Leadership
Mac
Manage Complex Projects
Management
Microsoft Office
Mobile Devices
Notary
Oracle CRM
PC & Mac platforms
Presentation Development
Problem Solving
Process Improvement
Product Development
Product Management
Product Road Mapping
Program Management
Project Management
Readiness
Requirements Analysis
Requirements Gathering
Salesforce Case Management
Scrum
ServiceNow
ServiceNow System Administrator
Signing Agent
Software Development Life Cycle (SDLC)
Strategic Planning
Team Building
Team Leadership
Technical Support
Texas Notary
Vendor Management
Zendesk Customer Service Software
Beth Lewis Summary
Beth Lewis, based in Austin, TX, US, is currently a ServiceNow Development Manager at Take-Two Interactive. Beth Lewis brings experience from previous roles at Self-employed, Infocenter, Freelance and CrowdStrike. Beth Lewis holds a 2000 - 2005 Bachelor of Business Management @ University of Phoenix. With a robust skill set that includes Account Management, Business Analysis, Business Process, Business Process Improvement, Business Requirements and more. Beth Lewis has 2 emails and 2 mobile phone numbers on RocketReach.
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