2006 -
now Information Technology Help Desk Manager @
2006 -
2014 Web Developer @
Beth Harned Education
Moraine Park Technical College
Current Student (Web Developer)
2008
-
2012
Madison Area Technical College
Current Student (Web Analyst/Programmer)
2010
-
2011
Beth Harned Skills
Customer Support
Organization Skills
Customer Experience
Microsoft Office
Service Desk
Teamwork
Team Management
Service Improvement
Ticketing Systems
Change Management
Support Services
Team Performance
Service Delivery
Leadership
Problem Solving
Microsoft Products
Team Leadership
Service Desk Management
Desktop Support Management
Service-Level Agreements (SLA)
Key Performance Indicators
Customer Satisfaction
Communication
Incident Management
ITIL
IT Operations
Microsoft Exchange
IT Management
Process Improvement
IT Service Management
Troubleshooting
Information Technology
Databases
SQL Server
Windows
Visual Studio
Database Design
Customer Service
Email Marketing
Access
Web Applications
SharePoint
Windows Server
Operating Systems
System Administration
Active Directory
Software Documentation
Microsoft SQL Server
Microsoft Excel
HTML + CSS
JavaScript
VB.NET
XML
HTML
Web Design
jQuery
CSS
Web Development
XHTML
ASP.NET
Dreamweaver
HTML5
DHTML
Front-end Development
Visual Basic
CMS
VBScript
Mobile Design
Flash
MySQL
E-commerce
WordPress
Google Webmaster Tools
E Commerce
Management
Help Desk Support
Technical Support
Front End Development
Beth Harned Summary
Beth Harned, based in Horicon, WI, US, is currently a IT Helpdesk Manager at AbleLight. Beth Harned brings experience from previous roles at AbleLight and Bethesda Lutheran Communities. Beth Harned holds a 2008 - 2012 Current Student in Web Developer @ Moraine Park Technical College. With a robust skill set that includes Customer Support, Organization Skills, Customer Experience, Microsoft Office, Service Desk and more. Beth Harned has 2 emails and 2 mobile phone numbers on RocketReach.
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