Managing Director, Enterprise Support @ (February 2020 - Present)
Manager, Global Customer Support @ (July 2017 - February 2020)
Customer Support Team Lead @ (April 2016 - July 2017)
Client Services Manager @ (December 2014 - April 2016)
Care Coordinator @ Self employed (January 2010 - July 2014)
Supervisor, Computer Operations and Order Processing @ (December 1995 - April 2007)
Beth D Education
Glenbrook South High School 1986-1990
Beth D Skills
Technical Support
Account Management
Team Coordination
Incident Response
Contract Negotiation
Contract Management
Creative Problem Solving
Coaching & Mentoring
Live Events
Project Coordination
Cross-functional Collaborations
Team Building
Customer Support
Management
Healthcare
Order Processing
Microsoft Office
Computer Operations
Leadership
Microsoft Excel
Customer Service
Salesforce Lightning
JIRA
Escalation Resolution
Strategic Communications
Critical Thinking
Personal Development
Team Leadership
Communication
Decision-Making
Salesforce.com
Information Technology
Lightning
Team Spirit
Escalation
Client Services
Strategy
Project Management
Coaching
Cross-functional Team Leadership
Team Management
Training
Process Improvement
Shift Management
Creativity
Change Management
IT Service Management
Incident Management
Customer Service Management
Key Metrics
Metrics Driven
Crisis Management
Organizational Leadership
DevOps
Incident Investigation
Time Management
Business Strategy
Performance Measurement
Team Performance
Customer Onboarding
Customer Success
Customer Experience Management
Beth D Summary
Beth D, based in Chicago, IL, US, is currently a VP, Customer Experience at interviewstream. Beth D brings experience from previous roles at interviewstream and CellTrak Technologies. Beth D holds a 1986 - 1990 Glenbrook South High School. With a robust skill set that includes Technical Support, Account Management, Team Coordination, Incident Response, Contract Negotiation and more. Beth D has 3 emails and 3 mobile phone numbers on RocketReach.
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