BestPair Information

Your dialer hands the next account to whoever is free. Nobody chose that, and it has a cost: some of your collectors are far better on some accounts than others, and the dialer ignores it. BestPair learns from your own call and payment history which collectors do best with which kinds of accounts, and sends each account to the collector most likely to collect it. Same collectors, same accounts, same dial volume; only who works which account changes. It works with the dialer you already run, in any mode, and it only decides routing: your scripts, offers and contact rules stay as they are. It starts with the Floor Assessment: a $15,000, four-week report on your own floor, built from up to 24 months of your history. Every agent, every kind of account, and what your history says about who should work what. If it cannot show a gain, the $15,000 is refunded in full, and you keep the report. Live pairing is measured, not asserted. Accounts are split at random: 80% follow BestPair, 20% stay on your current routing as a control group, and both are scored every month on dollars collected per account contacted. You pay 10% of the extra collected against the control group, with a $2,500 monthly minimum. In a live randomized test at a North American collection agency, the half of a 170,000-account telecom book matched by BestPair collected $98.76 per account reached, against $79.17 on the usual process. For US and Canadian collection agencies, debt buyers and servicers with 25 or more agents. See if your shop qualifies at bestpair.ai.