Bertels Bruno Email
Responsable Adjoint Centre de Relation Client @ Apivia Macif Mutuelle
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Bertels Bruno Location
- La Rochelle, Nouvelle-Aquitaine, FR
Bertels Bruno Work
- Responsable Adjoint Centre de Relation Client @ (September 2018 - Present)
- Responsable Centre d'Appel @ (November 2013 - August 2018)
- Responsable Opérationnel d'Activité @ Aquitel (August 2008 - June 2013)
- Responsable Opérationel d'Activité @ (May 2003 - July 2008)
- manager assistant @ (January 1998 - January 2003)
Bertels Bruno Education
- IUP info com
Maîtrise ; Ingénieur Maître (communication)
1989-1993
Bertels Bruno Skills
- Customer Experience
- Call Centers
- Management
- E-commerce
- Telecommunications
- Customer Satisfaction
- Team Management
- Gestion d'équipe
- Expérience client
- Télécommunications
- Centres d'appel
- CRM
- Service client
- Change Management
- Gestion de projet
- Stratégie
- Développement commercial
- Gestion de la qualité
- Stratégie marketing
- Satisfaction du client
- Gestion des opérations
- Stratégie commerciale
- E Commerce
Bertels Bruno Summary
- Bertels Bruno, based in La Rochelle, Nouvelle-Aquitaine, FR, is currently a Responsable Adjoint Centre de Relation Client at Apivia Mutuelle. Bertels Bruno brings experience from previous roles at Linkeo, Aquitel, sfr and aol france. Bertels Bruno holds a 1989 - 1993 Maîtrise ; Ingénieur Maître in communication @ IUP info com. With a robust skill set that includes Customer Experience, Call Centers, Management, E-commerce, Telecommunications and more.
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