2025 -
2026 Director, Head of Global Service Desk and User Experience @
2023 -
2024 Associate Director, End User Services @
2010 -
2023 IT Service Manager (Head of End User Services) @
2006 -
2010 Senior Network Administrator and Service Desk Team Lead @
2001 -
2006 Systems Associate @
1998 -
2001 Technical Support Supervisor @
1996 -
1998 Technology Specialist @
Bert Cohen Education
University at Albany, SUNY
Master of Arts (M.A.)
University at Albany, SUNY
Bachelor of Arts (B.A.)
Hillcrest High School
Ben-Gurion University of the Negev
Bachelor of Arts - BA (Overseas Study Program)
Bert Cohen Skills
Technology Leadership
Organizational Vision
Service Delivery Management
Presentations
Reporting Tool
Special Events Coordination
Digital Transformation
Technology Evaluation
Process Improvement Projects
Configuration Management
Strategic Thinking
Capacity Planning
Employee Coaching
Director level
Logical Approach
Business Efficiency
Project Plans
Independent Contributor
Critical Thinking
Process Design
Service Improvement
Strategic Planning
Global Management
Network Infrastructure
Process Maturity
Metrics Reporting
Information Technology Infrastructure
Microsoft Excel
Mac
Zoom
Process Excellence
KPI Reporting
Customer Relationship Management (CRM)
Teamwork
Budgeting
Information Technology
Data Centers
Troubleshooting
Technical Support
Infrastructure Management
Customer Satisfaction
Operations
Technical Proficiency
Daily Operations
Management
Active Directory
Root Cause Analysis
Service Desk
User Management
Root Cause
Multi-platform
Communication
IT Service Management
IT Operations Management
IT Management
Distributed Team Management
Cybersecurity
Vendor Management
Cloud Computing
Security
IT Strategy
Disaster Recovery
Networking
Team Leadership
Cisco Technologies
Firewalls
Project Management
VMware
Network Architecture
IT Operations
Network Administration
Software Documentation
Virtualization
Citrix
Telecommunications
Change Management
Windows Server
MPLS
Business Continuity
Microsoft Exchange
Network Engineering
CCNP
Network Design
IT Infrastructure Management
ITIL
IT Project & Program Management
Incident Management
Infrastructure
Process Improvement
Business Process Improvement
Operating Budgets
Asset Managment
Co-location
Vendor Management Skills
ITSM
Visio
Problem Solving
IT Infrastructure Operations
IT Ops
Hedge Funds
Windows 7
CCSP
VPN
PowerPoint
Technology
Requirements Analysis
IT Infrastructure
Distributed Team
Analytical Skill
Business Process
Services
Analysis
Co Location
Leadership
SQL
Sales
Bert Cohen Summary
Bert Cohen, based in New York, NY, US, is currently a Director of Technology at City of Poughkeepsie. Bert Cohen brings experience from previous roles at Perfect Your ITSM, Guggenheim Investments, Graham Capital Management, L.P. and Maverick Capital. Bert Cohen holds a Master of Arts (M.A.) @ University at Albany, SUNY. With a robust skill set that includes Technology Leadership, Organizational Vision, Service Delivery Management, Presentations, Reporting Tool and more. Bert Cohen has 2 emails and 1 mobile phone numbers on RocketReach.
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