Director Global Technical Support @ (October 2018 - June 2019)
SupportLine Manager @ (July 2009 - September 2018)
Technical Support Manager @ (December 2007 - June 2009)
Support Services Manager @ (April 2005 - November 2007)
Customer Support Lead @ (April 2004 - March 2005)
Customer Support Engineer @ (July 2003 - March 2004)
Systems Engineer @ (January 2001 - July 2003)
Bernard Yeo Education
Nanyang Technological University Singapore
Engineering (Electrical and Electronics)
1996-2000
Tampines Junior College 1992-1993
Dunman High School 1988-1991
Eunos Primary School 1982-1987
Bernard Yeo Skills
24x7 Product Support
Agile Methodologies
Application Security Testing
Artificial Intelligence (AI)
Change Management
Client-server Application Development
Coaching
Common Object Request Broker Architecture (CORBA)
Communication
Cross-functional Team Leadership
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Data Analysis
Data Visualization
DevOps
DevSecOps
Director level
Employee Training
Enterprise Software
Field Service
Hardware
IT Operations Management
Integration
Issue Management
Key Accounts
Key Performance Indicators
Leadership
Linux
Management
Middleware
Multi-cultural Team Management
Organization Skills
People Management
Process Improvement
Product Management
Product Support
Production Support
Program Management
Project Management
Requirements Analysis
SAP Inventory Management
SDLC
Software Development
Software Development Life Cycle (SDLC)
Software Project Management
Strategic Planning
Strategic Programs
Support Account Management
Tableau
Technical Account Management
Technical Support
Technical Writing
Training & Development
Microsoft Word
Troubleshooting
Training and Development
Engineering
Software Development Life Cycle Sdlc
Software Development Life Cycle
Bernard Yeo Summary
Bernard Yeo, based in Singapore, is currently a Director Customer Success at Zscaler. Bernard Yeo brings experience from previous roles at Salesforce and Tableau Software. Bernard Yeo holds a 1996 - 2000 Engineering in Electrical and Electronics @ Nanyang Technological University Singapore. With a robust skill set that includes 24x7 Product Support, Agile Methodologies, Application Security Testing, Artificial Intelligence (AI), Change Management and more. Bernard Yeo has 3 emails and 2 mobile phone numbers on RocketReach.
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