Retired Senior Call Center Executive , Part time volunteer EMT at Good Fellowship @ (June 2020 - Present)
Emergency Medical Technician @ (June 2020 - Present)
Vice President of Operations @ (April 2016 - February 2020)
Sr. Vice President Operations @ Ascentive Software (May 2015 - December 2015)
Director of Call Center Operations @ (October 2013 - April 2015)
Executive Director of Call Center Operations @ PDI (August 2010 - September 2013)
Vice President Of Operations @ NCO Group (March 2009 - August 2010)
VP OF Direct Marketing @ LEAF Financial Corporation (January 2007 - December 2008)
VP of Operations @ (January 2002 - January 2006)
COO @ Access Worldwide (January 1999 - January 2002)
VP and GM @ ICT (January 1996 - January 1999)
Sr Director of Telemarketing @ Franklin Mint (January 1994 - January 1996)
Bernard Tronel Education
University of Michigan - Stephen M. Ross School of Business
MBA (Finance)
1978-1980
Northwestern University
BA (Ecomonics)
1974-1978
Bernard Tronel Skills
Account Management
Budgets
Business Development
Call Center
Call Centers
Contact Centers
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Direct Marketing
Financial Services
Healthcare
Leadership
Management
Marketing
Multi-channel Marketing
New Business Development
Operations Management
Outsourcing
Process Improvement
Program Management
Retail
Sales
Sales Management
Sales Operations
Salesforce.com
Start-ups
Strategic Planning
Team Building
Telecommunications
Telemarketing
Vendor Management
Workforce Management
Start Ups
Consumer Services
Microsoft Word
Multi Channel Marketing
Research
Services
Bernard Tronel Summary
Bernard Tronel, based in Chester Springs, PA, US, is currently a Senior Consultant- CustomerServ at CustomerServ®. Bernard Tronel brings experience from previous roles at Retired, Good Fellowship Ambulance & EMS Training Institute, American Customer Care and Ascentive Software. Bernard Tronel holds a 1978 - 1980 MBA in Finance @ University of Michigan - Stephen M. Ross School of Business. With a robust skill set that includes Account Management, Budgets, Business Development, Call Center, Call Centers and more. Bernard Tronel has 2 emails and 4 mobile phone numbers on RocketReach.
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