2008 -2010 Cisco IP Contact Center Express TAC Engr @
2006 -2008 Remote Operations Engr @
2004 -2006 SR. IPT Networking Engr @
1997 -2004 Voice Engineering Mgr @
1989 -1997 Communcation Mgr. @
1979 -1989 Engineering Asst \ Technician @
Bernard Pickett Education
NC Wesleyan College
Pending BS (Information Technology)
2002-2004
Northern Virginia Community College
(Electrical, Electronic and Communications Engineering Technology)
1979-1981
Bernard Pickett Skills
Leadership
Cisco Technologies
Cisco Call Manager
VoIP
Contact Center Architecture
H.323
Contact Center Enterprise
Networking
Troubleshooting
Contact Center Management
IP
TCP/IP protocols
TCP/IP
Unified Messaging
Contact Center Express
Contact Centers
Training
Contact Center Operations
Collaboration
Cisco IOS
Telephony
Project Management
Contact Centre Technology
Unified Communications
Bernard Pickett Summary
Bernard Pickett, based in Durham, NC, US, is currently a Cisco CVP \ Unified Contact Center Enterprise TAC Engr at Cisco Systems. Bernard Pickett brings experience from previous roles at Cisco Systems, Northrop Grumman Corporation and AT&T. Bernard Pickett holds a 2002 - 2004 Pending BS in Information Technology @ NC Wesleyan College. With a robust skill set that includes Leadership, Cisco Technologies, Cisco Call Manager, VoIP, Contact Center Architecture and more. Bernard Pickett has 2 emails and 1 mobile phone numbers on RocketReach.
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