Bernard Durocher Email & Phone Number
General Manager @ IVèS
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Bernard Durocher Location
- Montreal, QC, CA
Bernard Durocher Work
- General Manager @ (August 2021 - Present)
- Operational Optimization Consultant - IVèS inc @ (November 2019 - July 2021)
- Vice President Global Operations @ (April 2017 - December 2018)
- Vice President Global Operations @ (January 2017 - December 2018)
- Independent Consultant @ Bdray consulting (March 2016 - December 2016)
- Senior Vice President Operations @ John Keells BPO Solutions Canada Inc (March 2015 - December 2016)
- Senior Executive, Stellar Canada @ (May 2012 - February 2015)
- President and CEO, Stellar Relay LLC @ (September 2007 - May 2012)
- President and CEO @ (June 2006 - December 2007)
- Executive Director @ (January 2004 - January 2006)
- Vice President of Operations @ Intair Transit (September 1998 - June 2004)
Bernard Durocher Skills
- Workforce Management
- Call Center
- Call Centers
- Customer Experience
- BPO
- Contact Centers
- Telemarketing
- Call Center Development
- Service Delivery
- Inbound Marketing
- Offshoring
- Avaya
- Customer Satisfaction
- Customer Retention
- Vendor Management
- Outsourcing
- Telecommunications
- Team Management
- Team Leadership
- Change Management
- Process Improvement
- Operations Management
- Training
- Business Strategy
- Leadership
- Executive Management
- Start Ups
- Negotiation
- Management
- Coaching
- Global Operations
Bernard Durocher Summary
- Bernard Durocher, based in Montreal, QC, CA, is currently a General Manager at IVèS. Bernard Durocher brings experience from previous roles at IVèS, Humania BPO, Utopia Image Inc. and Bdray consulting. With a robust skill set that includes Workforce Management, Call Center, Call Centers, Customer Experience, BPO and more. Bernard Durocher has 2 emails and 2 mobile phone numbers on RocketReach.
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