Bernard Durocher Email & Phone Number
General Manager @ IVèS
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Bernard Durocher Location
- Montreal, QC, CA
Bernard Durocher Work
- 2021 - now General Manager @
- 2019 - 2021 Operational Optimization Consultant - IVèS inc @
- 2017 - 2018 Vice President Global Operations @
- 2017 - 2018 Vice President Global Operations @
- 2016 - 2016 Independent Consultant @ Bdray consulting
- 2015 - 2016 Senior Vice President Operations @ John Keells BPO Solutions Canada Inc
- 2012 - 2015 Senior Executive, Stellar Canada @
- 2007 - 2012 President and CEO, Stellar Relay LLC @
- 2006 - 2007 President and CEO @
- 2004 - 2006 Executive Director @
- 1998 - 2004 Vice President of Operations @ Intair Transit
Bernard Durocher Skills
- Workforce Management
- Call Center
- Call Centers
- Customer Experience
- BPO
- Contact Centers
- Telemarketing
- Call Center Development
- Service Delivery
- Inbound Marketing
- Offshoring
- Avaya
- Customer Satisfaction
- Customer Retention
- Vendor Management
- Outsourcing
- Telecommunications
- Team Management
- Team Leadership
- Change Management
- Process Improvement
- Operations Management
- Training
- Business Strategy
- Leadership
- Executive Management
- Start Ups
- Negotiation
- Management
- Coaching
- Global Operations
Bernard Durocher Summary
- Bernard Durocher, based in Montreal, QC, CA, is currently a General Manager at IVèS. Bernard Durocher brings experience from previous roles at IVèS, Humania BPO, Utopia Image Inc. and Bdray consulting. With a robust skill set that includes Workforce Management, Call Center, Call Centers, Customer Experience, BPO and more. Bernard Durocher has 2 emails on RocketReach.
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