1997 -2012 Manager of Call Quality and Projects and Customer Care and Internal Audit @
2004 -2008 Project Manager-Customer Service @
2001 -2004 Supervisor Customer Service @
Bernadette Pomeroy Education
Sheridan College
Business Admin-Marketing, Finance-Marketing
Bernadette Pomeroy Skills
Business Process Improvement
Operational Risk Management
Customer Satisfaction
Policy and Procedure Documentation
Managing Multiple Projects
Quality Management
Quality Auditing
Policy
Project Management
Software Documentation
Vendor Management
Internal Audit
Change Management
Training
Coaching
Quality Assurance
Call Centers
Risk Management
Customer Experience
Team Leadership
Operations Management
Cross-functional Team Leadership
Process Improvement
CRM
Data Analysis
Banking
Management
Customer Relationship Management (CRM)
Contact Centers
System Implementations
Financial Services
Regulated Industry
Business Process Mapping
Requirements Analysis
Project Planning
Managing Project Budgets
Project Management Office (PMO)
Agile & Waterfall Methodologies
Agile Project Management
Kanban
Lean Management
Scrum
Microsoft Project
Budget Management
Customer Relationship Management Crm
Cross Functional Team Leadership
Services
Customer Relationship Management
Bernadette Pomeroy Summary
Bernadette Pomeroy, based in Amaranth, ON, CA, is currently a Director, Enterprise Project Management at Wealth One Bank of Canada. Bernadette Pomeroy brings experience from previous roles at HOOPP (Healthcare of Ontario Pension Plan), Questrade Financial Group, Community Trust and CitiFinancial. Bernadette Pomeroy holds a Business Admin-Marketing, Finance-Marketing @ Sheridan College. With a robust skill set that includes Business Process Improvement, Operational Risk Management, Customer Satisfaction, Policy and Procedure Documentation, Managing Multiple Projects and more. Bernadette Pomeroy has 2 emails and 1 mobile phone numbers on RocketReach.
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