Bern Foley Email
Senior Manager, Customer Resolutions. @ CommInsure
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Bern Foley Location
- Camperdown, NSW, AU
Bern Foley Work
- Senior Manager, Customer Resolutions. @ (August 2018 - Present)
- Volunteer Board Member and Events Lead @ Rainbow Families (November 2015 - Present)
- Senior Manager Customer Experience @ (February 2014 - August 2018)
- Snr Manager: External Dispute Resolution @ Westpac Group (June 2010 - January 2014)
- Manager: Billing and Credit, Vendor Assurance and Escalations @ AAPT (November 2007 - May 2010)
- Team Manager, Telesales @ Optus (January 2004 - November 2007)
- Manager @ Sir William Wallace and Bald Rock Hotels (January 1990 - January 2004)
Bern Foley Skills
- Accounting
- Banking
- Business Case
- Business Process Improvement
- Business Relationship Management
- Call Centers
- Change Management
- ChatGPT
- Coaching
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Service
- Employee Engagement
- Forecasting
- Governance
- Human Resources
- Internal Communications
- Leadership
- Management
- Outsourcing
- Performance Management
- Process Improvement
- Productivity Improvement
- Recruiting
- Relationship Management
- Retail Banking
- Risk Management
- Sales
- Sourcing
- Stakeholder Management
- Strategic Planning
- Team Leadership
- Team Management
- Telecommunications
- Time Management
- Training
- Training Delivery
- Vendor Management
Bern Foley Summary
- Bern Foley, based in Camperdown, NSW, AU, is currently a Senior Manager, Customer Resolutions. at CommInsure. Bern Foley brings experience from previous roles at Rainbow Families, TAL Australia, Westpac Group and AAPT. With a robust skill set that includes Accounting, Banking, Business Case, Business Process Improvement, Business Relationship Management and more.
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