Bennett Valley Group Information

Tried doing your own (DYI) survey? Not satisfied with the results? We provide professional, unbiased, statistically relevant, actionable and benchmarkable Total Customer Experience (CX) surveys for wineries who want to survey their DTC (direct to consumer) winery customers and winery suppliers who want to survey their winery clients. Benchmark your results against your specific competitors and the industry. Wine Club Survey: we measure performance across all points of interaction with the winery to give you the total wine club customer experience (CX) insights you need to increase wine club membership, improve wine club retention, reduce wine club attrition and grow DTC (direct to consumer) winery sales. This would include the tasting room experience, support experience, etc. We benchmark your winery metrics against leading wineries and competitors. Tasting Room Survey: we give you the insights you need to improve your Tasting Room experience to increase key metrics such as visitation, conversion of visitor to purchase, conversion of visitor to list, conversion of visitor to club, average sales and year over year growth. Benchmark your performance against leading wineries and the competition. Winery Supplier Survey: we measure your performance across all points of interaction with a winery and benchmark your performance against your competitors. Wine Industry Survey: we work with you to create a customized survey to meet your specific needs. www.bennettvalleygroup.com ross@bennettvalleygroup.com 707.799.3124 “Bennett Valley Group did an outstanding job on their survey of our wine club and ex-club membership. They gave us great value for the money, providing actionable insights into our customer base in areas that we previously thought we were doing well in. On a likelihood to recommend scale from 0 to 10, I would give them an 11″ Brian Baker VP Sales & Marketing, Chateau Montelena