Benjamin Shepherd Email
Strategic Customer Success Director @ Smarsh
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Benjamin Shepherd Location
- Farnham, GB
Benjamin Shepherd Work
- Strategic Customer Success Director @ (June 2021 - Present)
- Senior Customer Success Manager @ Moxie (May 2019 - June 2021)
- Senior Customer Success Manager @ (August 2015 - May 2019)
- Team Leader and Senior Escalation Engineer @ Voxeo / Aspect (January 2013 - August 2015)
- Solutions Engineer @ Voxeo (May 2011 - October 2012)
- Senior Telecoms Specialist @ (May 2006 - May 2011)
- European Support Team Leader @ (May 2004 - May 2006)
- Technical Support Specialist @ Nortel Networks (June 1999 - May 2004)
- Software Support Analyst @ USCS International (Cable Data & IBS) (August 1997 - June 1999)
- Configuration Management and Release Technician @ ABB (November 1996 - August 1997)
Benjamin Shepherd Education
- The Open University
MBA (Technology Management)
- University of Surrey
BSc (Hons.) Economics
Benjamin Shepherd Skills
- ACD
- AI Governance
- ARR Management
- Account Management
- Account Planning
- Avaya
- CRM
- CTI
- Call Centers
- Call Logging
- Churn Prevention
- Cisco Call Manager
- Cisco Technologies
- Cloud Computing
- Cloud Services
- Commercial Growth
- Commercial Negotiations
- Commercial Strategy
- Contact Centers
- Contract Negotiation
- Customer Adoption
- Customer Expansion
- Customer Experience
- Customer Retention
- Customer Success Leadership
- Customer Success Operations
- Customer Success Strategy
- Customer Value Realisation
- Digital Communications Governance
- Digital Engagement
- Enterprise Accounts
- Enterprise SaaS
- Executive Business Reviews
- Executive Engagement
- Executive Reporting
- Financial Services
- Hosted Services
- IP
- ISDN
- IT Strategy
- ITIL
- IVR
- Integration
- KPI Management
- Leadership
- Linux
- Media Gateways
- Mentoring
- Mobile Applications
- Mobile Communications
- Mobile Devices
- Operational Excellence
- Performance Management
- Playbook Development
- Portfolio Management
- Pre-sales
- Project Management
- Prophecy
- Regulatory Compliance
- Renewal Management
- Requirements Analysis
- Revenue Growth
- Revenue Optimisation
- SIP
- SIP Trunking
- SMS
- SS7
- SaaS
- Self-Service Solutions
- Service Improvement
- Solution Architecture
- Solution Selling
- Speech Recognition
- Stakeholder Management
- Strategic Customer Success
- Strategic Partnerships
- Strategic Planning
- Switches
- TCP/IP
- TDM
- Team Leadership
- Technical Support
- Telecommunications
- Telephony
- Testing
- UAT coordination
- Unified Communications
- Unix
- VoIP
- Workflow Optimisation
- XML
- Troubleshooting
- Process Improvement
- Self Service Solutions
- SQL
- Management
- Pre Sales
Benjamin Shepherd Summary
- Benjamin Shepherd, based in Farnham, GB, is currently a Strategic Customer Success Director at Smarsh. Benjamin Shepherd brings experience from previous roles at Moxie, Aspect Software, Voxeo / Aspect and Voxeo. Benjamin Shepherd holds a MBA (Technology Management) @ The Open University. With a robust skill set that includes ACD, AI Governance, ARR Management, Account Management, Account Planning and more. Benjamin Shepherd has 1 emails on RocketReach.
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Top Smarsh Employees
Vincent David
Vice President of Software Engineering
New York, NY, US
Rennie Filler
SVP, Product Operations
New York, NY, US
Stephen Marsh
Chairman and Founder
Boca Raton, FL, US
Michael Pritchard
VP, Enterprise Sales
Boston, MA, US
Rohit Khanna
Chief Customer Officer
California, United States
Kamesh Tumsi
Chief Product Officer
Atlanta, GA, US
Heather Ribas
VP of Sales
New York, NY, US
Ron Romanchik
VP of Strategic Alliances at Smarsh
United States
Goutam Nadella
Chief Strategy Officer
New York, NY, US
Rahul Shanker
VP of Technology
Orlando, FL, US
Alessandro Silva
Chief Growth Officer
United States
Kim Goodman
Chief Executive Officer
Atlanta, GA, US
David Crompton
Chief Innovation Officer
Stonington, CT, US
Sarah Tatone
Vice President of Brand and Communications
Portland, OR, US
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