Call Centre Manager @ (August 2011 - October 2013)
Head of Operations @ ALI Group (February 2010 - August 2011)
Senior Manager - Operations @ Aegis Services Australia (September 2009 - February 2010)
Account Manager @ Blueprint Management Group (July 2000 - June 2009)
Benjamin Major Education
University of Technology Sydney
MA (Communication Management)
1998-2000
Macquarie University
BA (Philosophy Politics)
1996-1998
Benjamin Major Skills
Workforce Management
Contact Centers
Outsourcing
Call Center
Stakeholder Management
Account Management
BPO
Call Centers
Customer Experience
Performance Management
Team Leadership
General Insurance
Service Delivery
Customer Retention
Relationship Management
CRM
Team Management
Call Center Development
Vendor Management
Financial Services
Business Process Improvement
Customer Satisfaction
Inbound Marketing
Sales Management
Customer Service
Sales
Microsoft Office
Strategic Planning
Project Management
Benjamin Major Summary
Benjamin Major, based in Sydney, NSW, AU, is currently a Chief Sales and Commercial Officer at OpenAgent. Benjamin Major brings experience from previous roles at OpenAgent, iSelect, CommInsure and MetLife. Benjamin Major holds a 1998 - 2000 MA in Communication Management @ University of Technology Sydney. With a robust skill set that includes Workforce Management, Contact Centers, Outsourcing, Call Center, Stakeholder Management and more. Benjamin Major has 1 emails and 1 mobile phone numbers on RocketReach.
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