Benjamin Batz Email & Phone Number
Head of Customer Operations @ Les Grappes
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Benjamin Batz Location
- Saint-Gilles-Croix-de-Vie, FR
Benjamin Batz Work
- Head of Customer Operations @ (February 2025 - Present)
- Operations Manager - Europe @ Farmitoo (November 2023 - March 2025)
- Customer Success Manager - Europe @ Farmitoo (December 2022 - November 2023)
- Customer Success Manager - France and Belgique @ Farmitoo (July 2022 - December 2022)
- Responsable commercial grands comptes @ (September 2020 - June 2022)
- Commercial Grands Comptes Junior @ (January 2020 - September 2020)
- Commercial B2C and B2B @ (September 2018 - September 2020)
- Renfort service client été 2018 @ (May 2018 - August 2018)
- Responsable assurance qualité - Formateur Europe @ (December 2017 - May 2018)
- Responsable adjoint service clientèle France @ (July 2017 - November 2017)
- Chargé service client @ (October 2016 - July 2017)
- Responsable boutique @ (July 2015 - June 2016)
Benjamin Batz Education
- COMNICIA
BTS Negociation et Digitalisation de la Relation Client
2020-2022 - Lycée des métiers François Rabelais de Dugny
Baccalauréat technologique (Gestion d''hôtels, motels et restaurants)
2010-2013
Benjamin Batz Skills
- Gestion de la relation client (CRM)
- Communication
- Training
- Formation
- Marketing
- Relations publiques
- Management
- Gestion d'évènement
- Service client
- Backend
- Assurance qualité
- Networking social
- Microsoft Word
- Relations clientèle
- Anglais
- Microsoft Office
- Réseaux sociaux
- Relations avec les employés
- Leadership
- Event Management
- Chef projet
- Collectivites
- Comites entreprise
- Développement commercial
- Développement de procédures opérationnelles normalisées (SOP)
- Développement de relations
- E-commerce
- Engagement client
- Expérience client
- Fidélisation
- Formation Salesforce
- Gestion de portefeuille
- Gestion de projet
- Gestion des commandes
- Gestion des opérations
- Gestion du service client
- Gestion d’équipe
- Intelligence artificielle (IA)
- Intégration des nouveaux employés
- KPI
- Logiciel de gestion des services d’assistance
- Parcours client
- Résolution de problèmes
- Satisfaction client
- Stratégie de vente
- Succès client
- Travail d’équipe
- Vente
- Zendesk
- playvox
- zopim
Benjamin Batz Summary
- Benjamin Batz, based in Saint-Gilles-Croix-de-Vie, FR, is currently a Head of Customer Operations at Les Grappes. Benjamin Batz brings experience from previous roles at Farmitoo and AVEA La Poste. Benjamin Batz holds a 2020 - 2022 BTS Negociation et Digitalisation de la Relation Client @ COMNICIA. With a robust skill set that includes Gestion de la relation client (CRM), Communication, Training, Formation, Marketing and more. Benjamin Batz has 2 emails and 1 mobile phone numbers on RocketReach.
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