Ben Wilcox Location
- Grand Prairie, TX, US
Ben Wilcox Work
- 2018 - now IT Service Delivery Lead @
- 2017 - 2018 Delivery Lead @
- 2016 - 2017 SEM Service Delivery Manager @
- 2008 - 2016 Client Advocate @
- 2005 - 2008 Service Desk Technician @
- 2003 - 2004 Customer Service Representative and IT Technician @
- 2000 - 2001 PC and Mac Analyst @ VNU, Inc. (formerly Miller Freeman, Inc.)
Ben Wilcox Education
- University of North Texas
(Library and Information Science)
1997 - 1999 - University of North Texas
Bachelor of Music (Music Composition)
1993 - 1996 - Eastern Michigan University
(Music and Office Technology)
1989 - 1993
Ben Wilcox Skills
- Incident Management
- Troubleshooting
- Help Desk Support
- VPN
- HP
- Servers
- Sla
- Service Delivery
- Hardware Support
- Desktop Computers
- IT Service Management
- AutoHotKey
- Remote Desktop
- Active Directory
- Technical Support
- Composers
- Reporting & Analysis
- Service-now.com
- Salesforce.com
- Music
- Music Ministry
- MicroStrategy Reporting
- Pianist
- Business Object
- Managed Services
- ITIL v3 Foundations Certified
- Client Billing
- Communication
- Employee Training
- Information Technology
- ITIL
- Reporting and Analysis
- Microsoft Word
- Training
- Marketing
- Service now.com
- Business Process Improvement
- Customer Service
- Microsoft Excel
- PowerPoint
- Microsoft Office
Ben Wilcox Summary
- Ben Wilcox, based in Grand Prairie, TX, US, is currently a IT Service Delivery Lead at CEC Entertainment. Ben Wilcox brings experience from previous roles at TEKsystems and CompuCom. Ben Wilcox holds a 1997 - 1999 University of North Texas. With a robust skill set that includes Incident Management, Troubleshooting, Help Desk Support, VPN, HP and more. Ben Wilcox has 6 emails and 9 mobile phone numbers on RocketReach.
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