Ben O'Donnell Email
Head of Customer Service at Crocus.co.uk @ Crocus.co.uk
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Ben O'Donnell Location
- Ashford, GB
Ben O'Donnell Work
- Head of Customer Service at Crocus.co.uk @ (May 2022 - Present)
- Customer Service Manager @ (October 2021 - May 2022)
- Head of Customer Service @ (December 2022 - Present)
- Customer Accounting Frontline Supervisor @ DHL Express (October 2012 - September 2021)
Ben O'Donnell Skills
- Brand Loyalty
- Business Process Outsourcing (BPO)
- Business Relationship Management
- Coaching
- Coaching & Mentoring
- Communication
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Continuous Improvement
- Cost Efficiency
- Cost Management
- Critical Thinking
- Customer Contact
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Journeys
- Customer Loyalty
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Training
- Customer Support
- Customer-Focused Service
- Decision-Making
- Employee Training
- Facilitation
- Freshdesk
- Key Performance Indicators
- Leadership
- Leadership Development
- Lean Management
- Lean Tools
- Management
- Mentoring
- Operational Excellence
- Operations Management
- Partner Relationship Management
- Performance Appraisal
- Performance Reviews
- Problem Solving
- Process Improvement
- Productivity Improvement
- Relationship Building
- Resource Allocation
- Senior Stakeholder Management
- Service Operations
- Service-Level Agreements (SLA)
- Soft Skills
- Stakeholder Management
- Strategic Thinking
- Talent Management
- Team Leadership
- Team Management
- Team Mentoring
- Team Motivation
- Teamwork
- Ticketing Systems
- Training
- Training and Development (HR)
- Voice of the Customer
- Workforce Management
Ben O'Donnell Summary
- Ben O'Donnell, based in Ashford, GB, is currently a Head of Customer Service at Crocus.co.uk at Crocus.co.uk. Ben O'Donnell brings experience from previous roles at Crocus.co.uk, Primrose and DHL Express. With a robust skill set that includes Brand Loyalty, Business Process Outsourcing (BPO), Business Relationship Management, Coaching, Coaching & Mentoring and more. Ben O'Donnell has 2 emails on RocketReach.
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Top Crocus.co.uk Employees
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Clare Joiner
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Christopher Laufs
Senior Plant Buyer
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David Baker
Ecommerce Manager
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Keira Bird
Brand Content Creator and Producer
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Simon Field
Head of E-Commerce
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Junior Brand Manager
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Accounts Receivable Manager
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