Ben Mansoura Email
Director, Systems Engineer @ Alcon
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Ben Mansoura Location
- Texas, United States
Ben Mansoura Work
- Director, Systems Engineer @ (January 2023 - Present)
- IT Cross-Functional Services Manager @ (June 2021 - January 2023)
- Service Manager (Alcon) - Transition Process Expert @ (April 2019 - June 2021)
- IT Outsourcing Manager @ (January 2018 - January 2019)
- Service Manager (Novartis) - ITIL Process Expert @ (July 2017 - September 2018)
- Service Manager (Novartis) - EMEA LAN Service @ (June 2015 - July 2017)
- MBA Class of 2016 @ (April 2015 - June 2016)
- LAN Service Manager EMEA @ (March 2013 - April 2015)
- Shift Operations Manager @ Interoute (November 2010 - February 2013)
- Head of Security and Network Operations Center @ (December 2009 - November 2010)
- Network Services Team Leader @ (January 2008 - December 2009)
- Network Analyst @ (July 2005 - January 2008)
- Software tester @ (December 2004 - June 2005)
Ben Mansoura Education
- HEC Montréal
Master of Business Administration (M.B.A.) (Business Administration and Management, General)
2015-2016 - Czech Technical University in Prague
MSc (Telecommunications Engineering)
2000-2006
Ben Mansoura Skills
- ITIL
- Data Center
- Cisco Technologies
- Telecommunications
- Outsourcing
- CCNA
- PRINCE2
- PMP
- IP
- Incident Management
- IT Operations
- Cisco Certified
- CCNP
- CCDP
- CCDA
- ITIL v3 Foundations Certified
- ITIL Service Strategy
- Management
- IT Service Management
- Networking
- Operations Management
- Change Management
- Business Planning
- Infrastructure
- Customer Oriented
- Team Leadership
- Service Delivery
- Lean Six Sigma
- Project Management
- Cisco Systems Products
- Internet Protocol (IP)
- Diversity & Inclusion
- Agile & Waterfall Methodologies
- Agile Methodologies
- Agile Project Management
- Analytical Skills
- Business Analysis
- Business Applications
- Business Process Improvement
- Business Relationship Management
- CMDB
- CSDM
- Cisco
- Cross-functional Collaborations
- Cross-functional Coordination
- Cybersecurity
- Dashboard Building
- Data Governance
- Data Management
- Data Quality
- Decision-Making
- Design
- Engineering Management
- Executive Reports
- Financial Analysis
- IT Infrastructure Management
- IT Management
- IT Service Delivery
- IT Service Management Tools
- IT Services
- IT Strategy
- ITIL Process
- ITIL Service Operations
- ITSM
- Incident Response
- Information Security
- Information Technology
- Interpersonal Skills
- Issue Resolution Management
- Itom
- M&A Integration
- Manage Complex Projects
- Managed Services
- Multiple Projects Simultaneously
- Network Configuration
- Network Design
- Network Hardware
- Network Infrastructure
- Network Switches
- OSP
- Offshore Transition
- Optical Fiber
- Production Management
- Project Delivery
- Project Documentation
- Project Managers
- Project Plans
- Quality Management
- Relationship Building
- Resource Management
- Root Cause Analysis
- Routing
- ServiceNow
- ServiceNow Administration
- Strategic Technology Planning
- Support Services
- Systems Integration
- Technical Support
- Vendor Contracts
- Vendor Management
- Sales
- LAN
- Testing
- Microsoft Excel
- Training
- Internet Protocol Ip
- MBA
- EMEA
- Internet Protocol
Ben Mansoura Summary
- Ben Mansoura, based in Texas, United States, is currently a Director, Systems Engineer at Alcon. Ben Mansoura brings experience from previous roles at Alcon, DISYS, Pharmascience and PRO Unlimited. Ben Mansoura holds a 2015 - 2016 Master of Business Administration (M.B.A.) in Business Administration and Management, General @ HEC Montréal. With a robust skill set that includes ITIL, Data Center, Cisco Technologies, Telecommunications, Outsourcing and more. Ben Mansoura has 1 emails on RocketReach.
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