Ben Hoch Email & Phone Number
Customer Success Manager @ Hyland
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Ben Hoch Location
- Sydney, NSW, AU
Ben Hoch Work
- 2026 -now Customer Success Manager @
- 2022 -2026 Cloud Delivery Manager APAC @
- 2018 -2022 Project Manager @
- 2017 -2018 Project Manager @
- 2013 -2017 Project Manager @
- 2010 -2013 Customer Support Manager ANZ @
- 2009 -2010 Technical Support Specialist @
- 2008 -2009 Technical Account Manager @
- 2006 -2008 IT consultant @
- 2004 -2006 Manager - Operations and Support @ TalkNet Australia
- 2002 -2003 Pre and Post Sales - Customer Manager @ Retalix Ltd. Israel
- 2000 -2002 Customer Support Team Leader @
Ben Hoch Education
- Manchester University, Israel
MBA (Human Resource Management)
2002-2003 - The University of Manchester
BA (Bachelor of Arts in Business Administration and IT Systems)
1999-2002 - The University of Manchester
Master of Business Administration - MBA
Ben Hoch Skills
- VoIP
- Workforce Management
- Call Recording
- Product Support
- Customer Service
- Service Delivery
- PRINCE2
- Team Management
- Can Do Approach
- Fast-paced
- Speech Analytics
- Voice of the Customer
- Technical Leadership
- Support Management
- Application Support Services
- Prince Practitioner
- ITIL v3 Foundations Certified
- Vendor Management
- Telecommunications
- SDLC
- Cisco Technologies
- Mobile Devices
- Management
- Databases
- ITIL
- IT Service Management
- Security
- Testing
- Servers
- Microsoft SQL Server
- Contact Centers
- Quality Assurance
- SQL
- Enterprise Software
- Integration
- Professional Services
- Project Delivery
- Voice over IP (VoIP)
- Leadership
- Account Management
- Sales Management
- Fast Paced
- Voice Over Ip Voip
- Microsoft Excel
- Project Management
- Science
- Consulting
- User Training
- Software as a Service Saas
- Business Analysis
- Resource Management
- Program Management
- Customer Management
- Project Planning
- Requirements Gathering
- Service Level Agreements Sla
- Pre Sales
- Voice Over Ip
- Service Level Agreements
- Software as a Service
Ben Hoch Summary
- Ben Hoch, based in Sydney, NSW, AU, is currently a Customer Success Manager at Hyland. Ben Hoch brings experience from previous roles at Hyland, Global Speech Networks and Verint. Ben Hoch holds a 2002 - 2003 MBA in Human Resource Management @ Manchester University, Israel. With a robust skill set that includes VoIP, Workforce Management, Call Recording, Product Support, Customer Service and more. Ben Hoch has 3 emails and 1 mobile phone numbers on RocketReach.
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