VP, KYC Operations @ (October 2012 - November 2015)
VP, Risk Case Analysis @ (October 2011 - September 2012)
VP, Fraud Investigations and Data Security @ (March 2008 - September 2011)
Senior Project Manager, VP @ (August 2005 - March 2008)
VP, Operational Risk Manager @ (September 2001 - July 2005)
VP, Customer Service Operations Leader @ (February 2000 - August 2001)
VP, Fraud Operations @ (January 1995 - January 2000)
Ben Hernandez Education
NYU Stern School of Business
BS (Finance)
1985-1989
Ben Hernandez Skills
Call Centers
Case Management
Cross-functional Team Leadership
Customer Service
Defect Identification
Fraud Claims
Fraud Detection
Fraud Investigations
Fraud Prevention
Operational Risk Management
Operations Management
Project Management
Project Management Office (PMO)
Quality Assurance
Cross Functional Team Leadership
Ben Hernandez Summary
Ben Hernandez, based in Phoenix, AZ, US, is currently a VP, Card Fraud Recovery Operations at JPMorgan Chase & Co.. Ben Hernandez brings experience from previous roles at JPMorgan Chase & Co.. Ben Hernandez holds a 1985 - 1989 BS in Finance @ NYU Stern School of Business. With a robust skill set that includes Call Centers, Case Management, Cross-functional Team Leadership, Customer Service, Defect Identification and more. Ben Hernandez has 3 emails and 1 mobile phone numbers on RocketReach.
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