Director of Customer Support and IT @ (April 2018 - February 2025)
Director of Americas Support @ (May 2015 - April 2018)
Manager of US Customer Service and Support @ (September 2012 - May 2015)
Support Information Manager @ (April 2010 - February 2012)
Customer Support Team Manager @ (January 2009 - April 2010)
Technical Support Manager, Managed Services @ (January 2007 - January 2009)
Technical Support Manager, Specialty Process @ (January 2005 - January 2007)
Gold Technical Support Analyst @ (January 2004 - January 2005)
Gold Technical Support Specialist @ (January 2001 - January 2004)
Ben Delaurier Education
Southern Methodist University
Microsoft Certified Professional
2000-2002
Ben Delaurier Skills
Call Center
Technical Support
Computer Hardware
Team Management
Process Improvement
Software Documentation
Leadership
Management
Project Management
Troubleshooting
Customer Satisfaction
Customer Service
Coaching
Time Management
Teamwork
Hardware
Managed Services
Team Leadership
Vendor Management
Call Centers
Contact Centers
Data Center
Quality Assurance
Ben Delaurier Summary
Ben Delaurier, based in Manor, TX, US, is currently a Chief Operations Officer at Buffalo Americas. Ben Delaurier brings experience from previous roles at Buffalo Americas, Buffalo Technology and Blizzard Entertainment. Ben Delaurier holds a 2000 - 2002 Microsoft Certified Professional @ Southern Methodist University. With a robust skill set that includes Call Center, Technical Support, Computer Hardware, Team Management, Process Improvement and more. Ben Delaurier has 2 emails and 1 mobile phone numbers on RocketReach.
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