Ben Coughlin Email
Executive Leader Customer Care, Recovery and Disruption @ Qantas
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Ben Coughlin Location
- Sydney, NSW, AU
Ben Coughlin Work
- Executive Leader Customer Care, Recovery and Disruption @ (August 2025 - Present)
- Chief Customer Officer @ (November 2022 - July 2025)
- Snr. Executive Director, (Continuous Improvement, Operational Change, HR, Finance and Workforce) @ (October 2021 - November 2022)
- Vice President of Global Operations (All B2C Expedia, Travelocity, Wotif, Orbitz, Hotel.com) @ (January 2012 - July 2021)
- EMEA Regional Customer Service | Operations Manager @ (April 2010 - January 2012)
- EMEA Director of Outsource Operations (Telcos Inc. Orange, France Telecom, Talk Talk, T-Mobile) @ (January 2004 - April 2010)
- Outsource and Procurement Manager @ (January 2002 - December 2004)
- Client Services Director @ (January 2000 - December 2002)
- Acc Manager @ (January 1995 - December 2000)
Ben Coughlin Skills
- People Development
- Strategic Leadership
- Procurement
- Contact Centers
- Insurance
- Outsourcing
- Call Center
- Service Delivery
- BPO
- Management
- Customer Retention
- Account Management
- CRM
- Call Centers
- Customer Acquisition
- Customer Experience
- Team Leadership
- Strategy
- Business Development
- Telemarketing
- Business Process Outsourcing (BPO)
- Customer Satisfaction
- Team Management
- Operations Management
- Customer Relationship Management (CRM)
- Leadership
- Contact Center Strategy
- Contact Center Management
- Business Process Improvement
- Vendor Management
- Business Strategy
- Call Center Development
- Sales
- Product Management
- Business Analysis
- Procurement Outsourcing
- Outsourcing Management
- Customer Service Management
- Digital Transformation
- Agile Methodologies
- General Management
- Change Management
- Acquisition Integration
- Integration
- Technology Integration
- Executive Management
- Project Management
- Project Delivery
- Travel
- Online Travel
Ben Coughlin Summary
- Ben Coughlin, based in Sydney, NSW, AU, is currently a Executive Leader Customer Care, Recovery and Disruption at Qantas. Ben Coughlin brings experience from previous roles at Webjet.com.au, Victorian Department of Health and Expedia, Inc.. With a robust skill set that includes People Development, Strategic Leadership, Procurement, Contact Centers, Insurance and more. Ben Coughlin has 3 emails on RocketReach.
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