Technical Account Manager @ (January 2010 - October 2015)
Escalations Team Lead @ (January 2005 - January 2010)
L2 Technical Support Specialist @ (May 2003 - January 2005)
Level 1 Technical Support @ (February 2002 - May 2003)
Ben Burroughs Education
The University of Alabama in Huntsville 1996-1998
Ben Burroughs Skills
Escalations Management
Escalation Resolution
Team Leadership
ITIL v3 Foundations Certified
Job Coaching
Cross-functional Team Leadership
Metric Development
Metrics Definition
International Project Management
Creative Problem Solving
Performance Metrics
Project Management
Computer Hardware
Technical Support
Hardware
Troubleshooting
Windows Server
Virtualization
Vendor Management
Business Analysis
Storage
Servers
Microsoft Excel
Logistics
Management
Program Management
SQL
Sales
Cross Functional Team Leadership
Microsoft Word
Account Management
Ben Burroughs Summary
Ben Burroughs, based in Austin, TX, US, is currently a Senior Advisor, Account Services Management at Dell Technologies. Ben Burroughs brings experience from previous roles at Dell and dell. Ben Burroughs holds a 1996 - 1998 The University of Alabama in Huntsville. With a robust skill set that includes Escalations Management, Escalation Resolution, Team Leadership, ITIL v3 Foundations Certified, Job Coaching and more. Ben Burroughs has 1 emails and 2 mobile phone numbers on RocketReach.
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