2018 -
2019 Director, Product Operations, EMEA and APAC @
2018 -
2018 Director @
2016 -
2018 Senior Manager - EMEA Technical Support @
2015 -
2016 Technical Support Engineer @
2011 -
2015 Support Team Lead - Northern and Central European Team @
2010 -
2011 UK Support Team Lead @
2004 -
2010 Senior Technical Support Engineer @
2002 -
2004 Project Engineer @
2000 -
2002 DBA @
Ben Bates Education
Brunel University
MEng (Mechanical Engineering)
1995
-
2000
Ben Bates Skills
Team Management
Resolving Issues
Negotiation
Software Industry
Communication
Customer Escalation Management
Customer Support
Customer Service
Escalation Resolution
Customer Relationship Management (CRM)
Customer Engagement
People Management
Strategic Planning
Aerospike
NoSQL
Big Data
Linux
Team Leadership
Cross-cultural Teams
Technical Support
Enterprise Software
Unix
Business Intelligence
Cloud Computing
Databases
SaaS
ETL
Data Warehousing
Informatica
Solution Architecture
Data Integration
Management
Master Data Management
Pre-sales
SQL
Integration
Enterprise Architecture
Oracle
ITIL
Microsoft SQL Server
Professional Services
Windows
SOA
Salesforce.com
Data Modeling
Requirements Analysis
Agile Methodologies
Project Management
Delphix
Leadership
Troubleshooting
Engineering
Microsoft Office
Training
Pre Sales
Cross Cultural Teams
Ben Bates Summary
Ben Bates, is currently a Director, Technical Account Management at MariaDB. Ben Bates brings experience from previous roles at GridGain, Aerospike and Aerospike, Inc.. Ben Bates holds a 1995 - 2000 MEng in Mechanical Engineering @ Brunel University. With a robust skill set that includes Team Management, Resolving Issues, Negotiation, Software Industry, Communication and more. Ben Bates has 2 emails and 1 mobile phone numbers on RocketReach.
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