Managed Service Team Lead @ (October 2023 - Present)
Service Delivery Team Lead @ (November 2022 - October 2023)
Service Desk Manager @ Industrial Asset Management Technology (IAMTech) Limited (February 2022 - November 2022)
Service Desk Transformation Lead @ (November 2019 - February 2022)
Senior Agent @ (May 2019 - November 2019)
2nd line support analyst @ (December 2018 - May 2019)
IT Support Analyst @ Co IT (April 2018 - November 2018)
IT Consultant @ freelance (January 2012 - March 2018)
Ben B. Education
all saints secondary school
GCSE
2003-2008
Ben B. Skills
Active Directory
Activity Coordination
Activity Planning
Agile Methodologies
Analytical Skills
Bright Gauge
Change Management
Coaching
Communication
Communication Protocols
ConnectWise
Critical Thinking
Customer Service
Customer Service Management
Cyber Risk Management
Document Creation
Document Management
Document Review
Documentation
Doer
Energetic Leadership
Help Desk Implementation
IT Service Management
ITIL
ITIL Process Implementation
ITIL Service Strategy
Incident Management
Information Technology
Leadership
Management
Microsoft Office
Networking
Performance Improvement
Problem Solving
Process Control
Process Management
Process Optimization
Reporting & Analysis
Safeguarding Children
Service Delivery
Service Desk
Service Desk Management
Service Improvement
Service Improvement Plans
Service-Level Agreements (SLA)
Stakeholder Management
Strategy
Team Leadership
Team Management
Teamwork
Technical Support
Windows 10
Working with Children
Ben B. Summary
Ben B., based in Thorpe Thewles, England, GB, is currently a Scout leader at 6th Norton Scouts. Ben B. brings experience from previous roles at Nova Blue Technologies, ITPS, Industrial Asset Management Technology (IAMTech) Limited and Bondgate IT Services Ltd. Ben B. holds a 2003 - 2008 GCSE @ all saints secondary school. With a robust skill set that includes Active Directory, Activity Coordination, Activity Planning, Agile Methodologies, Analytical Skills and more. Ben B. has 1 emails on RocketReach.
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