Belal Mostafa Email

Belal Mostafa Skills

• After-sales service coordination and customer request follow-up.
• AutoCAD and Adobe Photoshop.
• Complaint Handling and NTRA Case Management.
• Complaint resolution, escalation handling, and problem-solving.
• Contract Administration and Collection Follow-Up.
• Contract cycle management, collection follow-up, and unit handover coordination.
• Cross-functional collaboration and service quality improvement.
• Customer Relationship Management (CRM) Systems and Customer Database Management.
• Customer Service Operations and Service Level Agreement (SLA) Monitoring.
• Customer data accuracy, performance tracking, and operational decision-making.
• Customer relationship management and customer experience enhancement.
• Customer service operations supervision and performance monitoring.
• Microsoft Excel, Microsoft Word, and Microsoft Access.
• Real Estate Unit Handover and After-Sales Services.