Behavioral Communications, Inc. Information

We help leading organizations communicate employee-focused initiatives, equip employees to navigate change and engage the workforce to drive business results. When a company aligns what it SAYS, what it DOES and what employees actually EXPERIENCE, noise fades and trust thrives. Employees tune-in. They willingly engage. And that makes behaviorally focused communication a potent management tool. By recognizing how people are innately wired to process ideas and respond, our communication strategies activate progression toward higher levels of employee understanding and commitment. WANT TO KNOW MORE? We start with a simple question: "What do you want your employees to do?" Then we work with you to pinpoint factors in your unique company environment that impede the behaviors you want and to identify the motivators of desired behaviors. By defining messages and methods that turn-on or turn-off employee receptivity, we're equipped to help you align your behavior-driving communication systems for consistency, clarity and credibility: > Formal communication -- What you SAY through prepared internal communications is essential to reinforcing "who we are and where we need to go," but it's the least influential at driving behavior. > Operational communication -- What you DO by "the way things work around here" trumps what you SAY. Do internal procedures facilitate or frustrate employees with meeting performance expectations? Is the "employee-service experience" consistent with the customer-service experience they are expected to deliver? > Informal communication -- The most powerful behavioral drivers are routine interactions among peers, managers and executives. Do the workplace vibe and the way employees treat each other sync-up with your espoused values? Does the behavior of leaders consistently model the way?