Operations Manager @ (September 2018 - March 2019)
Operations Manager @ (November 2013 - October 2018)
Operations Supervisor @ (May 2010 - November 2013)
Technical Support Representative @ (August 2009 - May 2010)
Sales Consultant @ SORCAM Inc. (November 2008 - May 2009)
Bee Bena Education
Far Eastern University
Bachelor of Arts (Communication)
2000-2004
Bee Bena Skills
Professional Communication
Performance Appraisal
Internal & External Clients
Client Correspondence
Business Relationship Management
Negotiation
Team Management
Service Levels
Service Delivery
Teamwork
Team Motivation
Client Relations
Interpersonal Skills
Account Management
Operations Administration
Administration
Communications Planning
Soft Skills
Problem Solving
Presentations
Performance Reviews
Operational Excellence
Operating Efficiencies
Critical Thinking
Communication
Motivational Speaking
Microsoft Office
Coaching
Customer Satisfaction
BPO
Employee Engagement
Contact Centers
Customer Service
Operations Management
Call Center Development
Team Leadership
Customer Experience
Outsourcing
Team Building
Program Management
Leadership Development
Performance Management
Call Center
Workforce Management
Call Centers
Analysis
Inbound Marketing
Telemarketing
Management
Business Process Outsourcing (BPO)
Bee Bena Summary
Bee Bena, based in Central Luzon, Philippines, is currently a Senior Operations Manager at Collective Solution. Bee Bena brings experience from previous roles at Collective Solution, The Results Companies, TaskUs and Teleperformance. Bee Bena holds a 2000 - 2004 Bachelor of Arts in Communication @ Far Eastern University. With a robust skill set that includes Professional Communication, Performance Appraisal, Internal & External Clients, Client Correspondence, Business Relationship Management and more. Bee Bena has 1 emails on RocketReach.
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