BeCloud Solutions Information

BeCloud Solutions is an international company with over 15 years of experience in providing cloud-based services, with a special focus on Cloud Contact Center solutions, CRM/CTI integration, and Customer Experience optimization. Its flagship offering, BeInContact, is a comprehensive, multitenant platform designed for multichannel Cloud Contact Center operations, supporting voice, email, fax, instant messaging, SMS, and social media. The platform includes: ACD, IVR, and PBX Inbound components for efficient call routing and management. Campaign Management tools to create and manage outbound telemarketing and telesales campaigns, featuring Predictive, Preview, and Progressive dialing engines. Service support and monitoring capabilities, including real-time supervision, monitoring, and recording. BeInContact is fully integrated with leading CRM systems and connected to global telephony networks, offering coverage in over 109 countries.