Strategic Operations Manager @ (April 2020 - December 2024)
Director of Operations @ NexRep, LLC (August 2013 - December 2019)
Becky Jackson Education
Saint Leo University
Bachelor's degree (Business Administration and Management, General)
1995-1998
Becky Jackson Skills
A/B Testing
API Documentation
Account Management
Ad Hoc Reporting
Analytical Skills
Business Intelligence (BI)
Business Process
Business Process Improvement
Business Process Outsourcing (BPO)
Business Strategy
Business-to-Business (B2B)
Call Center Development
Client Billing
Client Development
Client Relations
Client Services
Client Services Management
Coaching
Communication
Consultative Approach
Contact Center Management
Cost Reporting
Critical Thinking
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Data Analytics
Employee Training
Executive Presentation Skills
Executive Reporting
Financial Goals
Financial Reporting
Financial Statements
Five9
Gig Economy
Google BigQuery
Gorgias
Gross Margin
HTML
HTML5
Interpersonal Skills
KPI Implementation
Key Accounts
Leadership
Leadership Development
Management
Margin Analysis
Marketing
Marketing Strategy
Metrics Reporting
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Multiple Projects Simultaneously
Operations Management
Organization Skills
Performance Management
Performance Metrics
Performance Motivation
Performance Reporting
Phone Etiquette
Presentation Skills
Presentations
Problem Solving
Profit Margins
Project Managers
Project Performance
Quality Assurance
Reporting
Reporting & Analysis
Retail
SOP Authoring
SQL
Salesforce Lightning
Salesforce.com
Small Business
Social Media
Social Media Marketing
Solution Implementation
Startups
Strategic Planning
Supervisory Skills
Team Building
Team Coordination
Team Leadership
Team Motivation
Teamwork
Telephony Support
Time Management
Training
Training Material
Training and Development (HR)
Trend Analysis
Troubleshooting
Workforce Management
Zendesk
Becky Jackson Summary
Becky Jackson, based in Florida, United States, is currently a Chief Executive Officer at Opsis CX. Becky Jackson brings experience from previous roles at Flow Digital, Shiftsmart and NexRep, LLC. Becky Jackson holds a 1995 - 1998 Bachelor's degree in Business Administration and Management, General @ Saint Leo University. With a robust skill set that includes A/B Testing, API Documentation, Account Management, Ad Hoc Reporting, Analytical Skills and more. Becky Jackson has 2 emails and 1 mobile phone numbers on RocketReach.
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