Becco Information

Becco helps retail teams deliver consistently great customer experiences. Becco leverages a unique set of crowd-sourced Associate Behaviors data to help store teams adhere to brand-specific processes, ultimately driving sales and customer retention. Compared to traditional NPS, CSAT Survey and Mystery Shopping programs, Becco’s Associate Behavior data is much more actionable providing store leaders with insights as to who needs help developing specific skills and who should be recognized for achieving their goals. Becco enables store associates to provide exceptional service resulting in deeper customer satisfaction, sales growth and improved employee retention. Becco services: Associate Adherence Assessment (AAA) An easy to implement assessment tool to identify how many store associates actually follow the sales behaviors that define your brand. Associate Performance Management (APM) For every customer facing store associate, collect customer feedback on how the associates delivered brand defining customer experiences. Identify what skills specific store associates need coaching on or for what behaviors they should be recognized for. Associate Training Validation (ATV) Validate whether store associates put into action the skills have been trained to perform. Repeat Associate Training Validations over time to ensure that associates do not fall back on past behaviors.