Becci Clegg Email
Director of Client Success @ Citation Professional Solutions
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Becci Clegg Location
- Manchester, GB
Becci Clegg Work
- Director of Client Success @ (March 2021 - Present)
- Director of Customer Success @ (March 2021 - Present)
- Head of Customer Retention and Collection @ (December 2019 - March 2021)
- Head of Customer Retentions and Collections @ (October 2018 - March 2021)
- Head of Sales and Retention Manager (National Outbound) @ (January 2016 - February 2018)
- Head of Customer Retention (Interim) @ (January 2015 - January 2016)
- Customer Delivery Manager @ (January 2008 - January 2016)
- Business Improvement Manager (Interim) @ (May 2015 - November 2015)
- Head of Sales and Customer Services (Interim) @ (September 2012 - March 2013)
- Incentives Manager @ (January 2005 - December 2007)
- Manager @ (January 2000 - January 2005)
Becci Clegg Education
- University of Staffordshire
BAHons (Business & Finance)
2000-2003 - Stockport College
HND Business Finance Management (Business, Finance, Management, Marketing, and Related Support Services)
1998-2000
Becci Clegg Skills
- Contact Centers
- Customer Experience
- Change Management
- Team Management
- Leadership
- Performance Management
- Stakeholder Management
- Management
- Negotiation
- Outsourcing
- Service Delivery
- Call Centers
- Team Leadership
- Strategy
- Call Center
- Customer Service
- Workforce Management
- Operations Management
- Customer Retention
- Training Delivery
- Account Management
- Budget Management
- Business Development
- Business Process Improvement
- Business Strategy
- Business Transformation
- Coaching
- Communication
- Compliance Management
- Contact Center Management
- Corporate Governance
- Customer Satisfaction
- Employee Engagement
- Facilitation
- Lean Six Sigma
- People Development
- People Management
- Planning
- Presentations
- Process Improvement
- Program Management
- Project Management
- Relationship Building
- Sales
- Stakeholder Engagement
- Strategic Planning
- Strategic Vision
- Training
- employee motivation
- performan
Becci Clegg Summary
- Becci Clegg, based in Manchester, GB, is currently a Director of Client Success at Citation Professional Solutions. Becci Clegg brings experience from previous roles at Citation Professional Solutions, takepayments Limited, Payzone UK and The AA. Becci Clegg holds a 2000 - 2003 BAHons in Business & Finance @ University of Staffordshire. With a robust skill set that includes Contact Centers, Customer Experience, Change Management, Team Management, Leadership and more. Becci Clegg has 2 emails on RocketReach.
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