Becci Clegg Email
Director of Client Success @ Citation Professional Solutions
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Becci Clegg Location
- Manchester, GB
Becci Clegg Work
- 2021 -now Director of Client Success @
- 2021 -now Director of Customer Success @
- 2019 -2021 Head of Customer Retention and Collection @
- 2018 -2021 Head of Customer Retentions and Collections @
- 2016 -2018 Head of Sales and Retention Manager (National Outbound) @
- 2015 -2016 Head of Customer Retention (Interim) @
- 2008 -2016 Customer Delivery Manager @
- 2015 -2015 Business Improvement Manager (Interim) @
- 2012 -2013 Head of Sales and Customer Services (Interim) @
- 2005 -2007 Incentives Manager @
- 2000 -2005 Manager @
Becci Clegg Education
- University of Staffordshire
BAHons (Business & Finance)
2000-2003 - Stockport College
HND Business Finance Management (Business, Finance, Management, Marketing, and Related Support Services)
1998-2000
Becci Clegg Skills
- Contact Centers
- Customer Experience
- Change Management
- Team Management
- Leadership
- Performance Management
- Stakeholder Management
- Management
- Negotiation
- Outsourcing
- Service Delivery
- Call Centers
- Team Leadership
- Strategy
- Call Center
- Customer Service
- Workforce Management
- Operations Management
- Customer Retention
- Training Delivery
- Employee Engagement
- Business Development
- Business Strategy
- Process Improvement
- Business Process Improvement
- Contact Center Management
- Budget Management
- Program Management
- Relationship Building
- Planning
- Strategic Vision
- Stakeholder Engagement
- Corporate Governance
- Compliance Management
- performan
- Communication
- People Management
- People Development
- Presentations
- Facilitation
- employee motivation
- Coaching
- Sales
- Account Management
- Customer Satisfaction
- Project Management
- Training
- Business Transformation
Becci Clegg Summary
- Becci Clegg, based in Manchester, GB, is currently a Director of Client Success at Citation Professional Solutions. Becci Clegg brings experience from previous roles at Citation Professional Solutions, takepayments Limited, Payzone UK and The AA. Becci Clegg holds a 2000 - 2003 BAHons in Business & Finance @ University of Staffordshire. With a robust skill set that includes Contact Centers, Customer Experience, Change Management, Team Management, Leadership and more. Becci Clegg has 2 emails on RocketReach.
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