Baylor Peak Email & Phone Number
Customer Onboarding and Delivery Manager @ Illuma Labs
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Baylor Peak Location
- Texas, United States
Baylor Peak Work
- Customer Onboarding and Delivery Manager @ (October 2024 - Present)
- Scrum Master and Agile Coach and Project Manager @ (October 2021 - June 2025)
- Senior Business Analyst, Project Manager @ (November 2018 - September 2021)
- Enterprise Agent Coordination Team and Enterprise Intraday Operations Manager @ Government (February 2010 - September 2021)
- Workforce Management and IntraDay Operations Analyst @ (March 2007 - December 2009)
- Call Center Specialist @ (November 1997 - March 2007)
Baylor Peak Education
- The Art Institutes 1992-1994
Baylor Peak Skills
- Leadership
- BMC Remedy
- Team Building
- Strategic Planning
- Customer Satisfaction
- Performance Management
- ITIL
- BPO
- Process Improvement
- Contact Centers
- Management
- Call Center
- Business Intelligence
- Change Management
- IT Service Management
- Business Analysis
- Analysis
- Management Consulting
- Telecommunications
- Program Management
- Project Management
- Business Process Improvement
- Banking
- Microsoft Office
- Service Delivery
- Operations Management
- Troubleshooting
- Budgets
- Visio
- Outsourcing
- Risk Management
- Avaya
- Workforce Management
- Customer Service
- Team Leadership
- IT Management
- Microsoft Excel
- Vendor Management
- Project Planning
- Coaching
- Data Analysis
- IT Operations
- CRM
- Requirements Analysis
- Cross-functional Team Leadership
- Customer Experience
- Training
- Six Sigma
- Call Centers
- Quality Assurance
- Cross Functional Team Leadership
Baylor Peak Summary
- Baylor Peak, based in Texas, United States, is currently a Customer Onboarding and Delivery Manager at Illuma. Baylor Peak brings experience from previous roles at Illuma, Thinkaholics, Government and Accenture. Baylor Peak holds a 1992 - 1994 The Art Institutes. With a robust skill set that includes Leadership, BMC Remedy, Team Building, Strategic Planning, Customer Satisfaction and more. Baylor Peak has 4 emails and 3 mobile phone numbers on RocketReach.
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