Bassem Attia Location
Egypt
Bassem Attia Work
- 2023 - now Head of Operations @ Octopus-Outsourcing
- 2022 - 2024 Head- Student Experience and Communication @ Canadian University Dubai
- 2018 - 2022 Call Center Manager - Prestige and VVIP Customers @ e& UAE
- 2016 - 2017 * Develop customer incentive and retention programs to ensure customer loyalty. * Coordinate with supply chain personnel, distributors and sales associates to improve customer service and business productivity. * Develop procedures and policies for bette @ e& UAE
- United Arab Emirates @ e& UAE
- UAE @ e& UAE
- 2008 - 2008 Team Leader Microsoft Account @ Xceed
- 2004 - 2005 Call Center Team Leader Telecom Egypt @ Xceed
- 2000 - 2002 Customer service representative @ Vodafone
- 2012 - 2016 Introduced 6 strategic initiatives helped at improving the conversion (65%) Churn as low of 2%, CX complaints as low of 0.1% - C-SAT at (92%) Partnership, vendor acquisition, communication and campaign management Product Marketing liaison to implement n @ e& UAE
Bassem Attia Education
- University of Leicester
Master of Business Administration (MBA), Business Administration, Management and Operations (Business Administration, Management and Operations)
2009 - 2015 - Helwan University Cairo
Bachelor's of Hotels Management, Hospitality Administration/Management (Hospitality Administration/Management)
1998 - 2002
Bassem Attia Skills
- Leadership
- Outsourcing
- Customer Service
- Service Delivery
- Call Centers
- Telecommunications
- Team Management
- Customer Experience
- Team Leadership
- Managed Services
Bassem Attia Summary
Bassem Attia, based in Egypt, is currently a Head of Operations at Octopus Outsourcing. Bassem Attia brings experience from previous roles at Canadian University Dubai and Etisalat. Bassem Attia holds a 2009 - 2015 Master of Business Administration (MBA), Business Administration, Management and Operations in Business Administration, Management and Operations @ University of Leicester. With a robust skill set that includes Leadership, Outsourcing, Customer Service, Service Delivery, Call Centers and more. Bassem Attia has 4 emails on RocketReach.
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Others Named Bassem Attia
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Bassem Attia
Contact Center Officer at Etisalat
United Arab Emirates1
Top Octopus-Outsourcing Employees
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Mohamed Douhan
Head of Operations and Shared Services at Octopus-Outsourcing
Cairo, Cairo Governorate, EG1 -
Samar Elshafie
Head of Commercial and Client Relations at Octopus-Outsourcing
Cairo, Cairo Governorate, EG1 -
Mohamed El-Sayed
Management Information Systems Manager at Octopus-Outsourcing
Masr Al Jadidah, EG1 -
Ahmed Saeed
Senior Data Analyst at Octopus-Outsourcing
Alexandria, Al Iskandariyah, Egypt1
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