Bassem Attia Email & Phone Number
Head of Operations @ Octopus-Outsourcing
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Bassem Attia Location
- Egypt
Bassem Attia Work
- 2023 -now Head of Operations @
- 2022 -2024 Head- Student Experience and Communication @
- 2018 -2022 Call Center Manager - Prestige and VVIP Customers @
- 2016 -2017 * Develop customer incentive and retention programs to ensure customer loyalty. * Coordinate with supply chain personnel, distributors and sales associates to improve customer service and business productivity. * Develop procedures and policies for bette @
- now United Arab Emirates @
- now UAE @
- 2008 -2008 Team Leader Microsoft Account @
- 2004 -2005 Call Center Team Leader Telecom Egypt @
- 2000 -2002 Customer service representative @
- 2012 -2016 Introduced 6 strategic initiatives helped at improving the conversion (65%) Churn as low of 2%, CX complaints as low of 0.1% - C-SAT at (92%) Partnership, vendor acquisition, communication and campaign management Product Marketing liaison to implement n @
- 2008 -2011 Officer Contact Center @
- 2007 -2007 Team Leader Québec Media Inc. @
- 2003 -2004 customer service representative @
Bassem Attia Education
- University of Leicester
Master of Business Administration (MBA), Business Administration, Management and Operations (Business Administration, Management and Operations)
2009-2015 - Helwan University Cairo
Bachelor's of Hotels Management, Hospitality Administration/Management (Hospitality Administration/Management)
1998-2002
Bassem Attia Skills
- Leadership
- Outsourcing
- Customer Service
- Service Delivery
- Call Centers
- Telecommunications
- Team Management
- Customer Experience
- Team Leadership
- Managed Services
- Vendor Management
- SLA
- Management
- Customer Satisfaction
- Operations Management
- Customer Retention
- CRM
- ITIL
- GSM
- VAS
- Project Management
- Business Analysis
- Performance Management
- Contact Centers
- IP
- BPO
- Service Management
- VoIP
- Process Improvement
- Business Strategy
- Mobile Devices
- Wireless
- Team Building
- Workforce Management
- Training
- Teamwork
- Business Development
- Analysis
- Project Planning
- Strategy
- Time Management
- Recruiting
- Negotiation
- Strategic Planning
- Microsoft Office
- Sales
- Budgets
- Problem Solving
- Communication
- Strategic Partnerships
- Business Process Design
- Call Center
- Environmental Awareness
- Business Process Improvement
- Outsourcing Management
- Partner Management
- Corporate Communications
Bassem Attia Summary
- Bassem Attia, based in Egypt, is currently a Head of Operations at Octopus Outsourcing. Bassem Attia brings experience from previous roles at Canadian University Dubai and Etisalat. Bassem Attia holds a 2009 - 2015 Master of Business Administration (MBA), Business Administration, Management and Operations in Business Administration, Management and Operations @ University of Leicester. With a robust skill set that includes Leadership, Outsourcing, Customer Service, Service Delivery, Call Centers and more. Bassem Attia has 3 emails and 1 mobile phone numbers on RocketReach.
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