Basma Derby Email
Customer success team leader @ Zollect
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Basma Derby Location
- Egypt
Basma Derby Work
- Customer success team leader @ (May 2019 - Present)
- Operational Manager @ TPAMS (February 2017 - January 2018)
- Chairman's assistant @ (March 2014 - November 2014)
- Quality Assurance @ (June 2013 - September 2013)
- Assistant manager Quality assurance @ (January 2010 - May 2011)
- Quality analyst @ Vodafone VIS (January 2008 - January 2009)
- Credit Administrator @ Intercontinental pyramids park resort (January 2006 - August 2006)
- Telemarketer @ Ameco tec (January 2004 - August 2005)
Basma Derby Education
- faculty of Arts, Ain Shams University
Bachelor’s Degree (Egyptology)
Basma Derby Skills
- Quality Assurance
- Process Improvement
- Customer Satisfaction
- Customer Service
- Call Center
- Training
- Team Leadership
- Team Building
- Management
- Team Management
- Operations Management
- Coaching
- Analysis
- Call Centers
- Banking
- Teamwork
- Performance Management
- Customer Experience
- Time Management
Basma Derby Summary
- Basma Derby, based in Egypt, is currently a Customer success team leader at Zollect. Basma Derby brings experience from previous roles at TPAMS, IFT Corporation, Victory Link and HSBC Bank. Basma Derby holds a Bachelor’s Degree in Egyptology @ faculty of Arts, Ain Shams University. With a robust skill set that includes Quality Assurance, Process Improvement, Customer Satisfaction, Customer Service, Call Center and more. Basma Derby has 2 emails on RocketReach.
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