Basit Latif Email
Contact Center Manager @ Pro Medical Billing Solutions LLC
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Basit Latif Location
- Pakistan
Basit Latif Work
- 2024 -now Contact Center Manager @
- 2022 -2024 Licensing Support Specialist @
- 2019 -2021 Cash Manager @ Bykea Technologies Pvt. Ltd.
- 2019 -2021 Business Development Manager @ Bykea Technologies Pvt. Ltd.
- 2019 -2021 Area Sales Manager @
- 2019 -2019 Experience Manager @
- 2019 -2019 Manager Experience and Enablement @
- 2018 -2019 Assistant Manager - Contact Centre @
- 2016 -2018 Team Lead Technical Desk @
- 2013 -2016 Technical Support Specialist @
- 2013 -2013 Help Desk Executive @
- 2013 -2019 Contact Center Manager @ Medical Transcriptions and Billing Corporation �MTBC�
- 2012 -2013 Negotiating Officer @
- 2012 -2013 Negotiating O�cer @
Basit Latif Education
- Virtual University of Pakistan
Bachelor's degree (Computer Science)
2017-2021 - London College of Accountancy
ACCA Level 3 (Accountancy)
2009-2011 - London College of Accountancy
Basit Latif Skills
- Microsoft Licensing
- Software Licensing Management
- Support
- Service-Level Agreements (SLA)
- Ticketing Systems
- ServiceNow
- Microsoft Dynamics CRM
- Microsoft Products
- Channel Partners
- Franchise Management
- Franchise Consulting
- Customer Acquisition
- Training
- Customer Onboarding
- Branding & Identity Marketing
- CRM Integration
- IP Phones
- Talent Management
- Recruiting
- Help Desk Support
- Technical Support
- Customer Relationship Management (CRM)
- Data Analysis
- Contact Centers
- Office 365
- Operations Management
- Account Management
- Client Services
- Documentation
- Resolving Issues
- Customer Interaction
- Spoken English
- Organization Skills
- Customer Success
- Build Strong Relationships
- Stakeholder Management
- Information Management
- Team Performance
- Team Leadership
- Strategy Implementation
- Key Performance Indicators
- Relationship Development
- Identifying Trends
- Written Communication
- Chat
- Delegation
- Coaching
- Problem Solving
- Customer Support
- Analytical Skills
- Strategy
- Contact Center Management
- IT Operations
- Retail
- Merchandising
- Customer Service
- Retail Sales
- Microsoft Office
- Customer Experience
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Outlook
- Call Centers
- Telephone Skills
- Forecasting
- Customer Satisfaction
- Teamwork
- Management
- Time Management
- HTML
- English
- Communication
- Microsoft Outlook
Basit Latif Summary
- Basit Latif, based in Pakistan, is currently a Contact Center Manager at Pro Medical Billing Solutions LLC. Basit Latif brings experience from previous roles at Zones IT Solutions, Bykea Technologies Pvt. Ltd. and Bykea. Basit Latif holds a 2017 - 2021 Bachelor's degree in Computer Science @ Virtual University of Pakistan. With a robust skill set that includes Microsoft Licensing, Software Licensing Management, Support, Service-Level Agreements (SLA), Ticketing Systems and more. Basit Latif has 1 emails on RocketReach.
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