Bas Heemskerk Email & Phone Number
Product Lead | Customer Interaction and Conversational AI @ ING
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Bas Heemskerk Location
- Amsterdam, NH, NL
Bas Heemskerk Work
- Product Lead | Customer Interaction and Conversational AI @ (January 2023 - Present)
- Chief Product Owner Assisted Channels | Customer Service Platform Transformation @ (January 2019 - December 2022)
- Project Manager | Retail Sales @ (February 2018 - December 2018)
- Project Manager - Assisted Channels | Physical network development @ (June 2013 - March 2018)
- Professional In Company Program | ING @ (June 2011 - June 2013)
- Management Trainee @ (October 2009 - May 2011)
- Financial Administrator - Accounts Receivable @ (January 2006 - January 2009)
Bas Heemskerk Education
- Rotterdam School of Management, Erasmus University
MSc in Business Administration (Marketing Management)
2004-2009 - De Haagse Hogeschool / The Hague University of Applied Sciences
Bachelor's degree (Management, Economie en Recht)
2000-2004
Bas Heemskerk Skills
- AI Product Strategy
- AI Transformation
- Assisted Channels
- Business Strategy
- Change Management
- Channel Strategy Development
- Chatbot Development
- Coaching
- Conversational AI
- Conversational Banking
- Cross-Functional Leadership
- Customer Experience (CX)
- Customer Experience Strategy
- Customer Interaction Management
- Customer Interaction Platforms
- Customer Journey development
- Executive Leadership
- Generative AI for Customer Service
- Journey Orchestration
- Leadership
- Omnichannel Transformation
- Operating Model Design
- Organizational Change
- Program Management
- Project Management
- Responsible AI
- Service Design
- Stakeholder Management
- Strategy
- Transformation Leadership
Bas Heemskerk Summary
- Bas Heemskerk, based in Amsterdam, NH, NL, is currently a Product Lead | Customer Interaction and Conversational AI at ING. Bas Heemskerk brings experience from previous roles at ING, ING Belgium and ORMIT. Bas Heemskerk holds a 2004 - 2009 MSc in Business Administration in Marketing Management @ Rotterdam School of Management, Erasmus University. With a robust skill set that includes AI Product Strategy, AI Transformation, Assisted Channels, Business Strategy, Change Management and more. Bas Heemskerk has 4 emails and 2 mobile phone numbers on RocketReach.
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