2021 -2025 Director of Development - Urgent Care Division @
2010 -2021 Director of Operations @ Northern Doctors Urgent Care
2007 -2010 Sales Manager @
2004 -2007 Call Centre Manager @ CJ Garland & Co Ltd.
now Team Leader @
Barry Cooper Education
Nottingham Trent University 1997-1999
The Open University 2018
Barry Cooper Skills
Contact Centers
Resource Management
Workforce Management
Leadership
Customer Experience
Change Management
Financial Services
Outsourcing
Coaching
Team Leadership
Team Management
Performance Improvement
Customer Retention
Performance Management
Relationship Management
Stakeholder Management
Customer Acquisition
Call Center
Call Centers
Customer Satisfaction
Business Transformation
Business Process
Business Process Mapping
Service Delivery
Account Management
Employee Engagement
Project Delivery
Integration
Process Improvement
Workforce Planning
Management
Sales
Culture Change
Sla
Operations Management
People Development
Business Process Improvement
IT Service Management
Direct Sales
Troubleshooting
Training Delivery
Barry Cooper Summary
Barry Cooper, based in Thornaby, GB, is currently a Business Development Director at Operose Health. Barry Cooper brings experience from previous roles at Totally Plc, Northern Doctors Urgent Care, Shop Direct Group and CJ Garland & Co Ltd.. Barry Cooper holds a 1997 - 1999 Nottingham Trent University. With a robust skill set that includes Contact Centers, Resource Management, Workforce Management, Leadership, Customer Experience and more. Barry Cooper has 3 emails on RocketReach.
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