Bárbara Serna Email
Director- Global Client Risk @ TP
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Bárbara Serna Location
- Monterrey, N.L., MX
Bárbara Serna Work
- 2022 -now Director- Global Client Risk @
- 2015 -2022 Security Project Manager @
- 2013 -2015 Project Manager @
- 2010 -2013 Quality Control Coordinator @
- 2008 -2010 Quality Assurance Coach @
- 2008 -2008 Phone Recruiter @
- 2007 -2008 Bilingual Agent @
Bárbara Serna Education
- Universidad Regiomontana, A.C.
Marketing (English)
2007-2011
Bárbara Serna Skills
- Call Center
- Team Leadership
- Team Management
- Contact Centers
- Microsoft Office
- Quality Assurance
- Outsourcing
- Change Management
- Teamwork
- Coaching
- Call Center Development
- Feedback
- Statistical Tools
- Project Management
- Project Coordination
- WBS
- Lessons Learned
- Call Centers
- Customer Satisfaction
- Process Improvement
- Customer Service
- Business Process Improvement
Bárbara Serna Summary
- Bárbara Serna, based in Monterrey, N.L., MX, is currently a Director- Global Client Risk at Teleperformance. Bárbara Serna brings experience from previous roles at Teleperformance. Bárbara Serna holds a 2007 - 2011 Marketing in English @ Universidad Regiomontana, A.C.. With a robust skill set that includes Call Center, Team Leadership, Team Management, Contact Centers, Microsoft Office and more. Bárbara Serna has 3 emails on RocketReach.
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Barbara Serna
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