Bárbara Serna Email
Director- Global Client Risk @ TP
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Bárbara Serna Location
- Monterrey, N.L., MX
Bárbara Serna Work
- Director- Global Client Risk @ (April 2022 - Present)
- Security Project Manager @ (June 2015 - April 2022)
- Project Manager @ (May 2013 - May 2015)
- Quality Control Coordinator @ (September 2010 - May 2013)
- Quality Assurance Coach @ (November 2008 - September 2010)
- Phone Recruiter @ (April 2008 - November 2008)
- Bilingual Agent @ (September 2007 - April 2008)
Bárbara Serna Education
- Universidad Regiomontana S.C.
Marketing (English)
2007-2011
Bárbara Serna Skills
- Business Process Improvement
- Call Center
- Call Center Development
- Call Centers
- Change Management
- Coaching
- Contact Centers
- Customer Satisfaction
- Customer Service
- Data Analysis
- Feedback
- Information Security
- Lessons Learned
- Microsoft Office
- Outsourcing
- Process Improvement
- Project Coordination
- Project Management
- Quality Assurance
- Risk Management
- Security Operations
- Statistical Tools
- Team Leadership
- Team Management
- Teamwork
- WBS
Bárbara Serna Summary
- Bárbara Serna, based in Monterrey, N.L., MX, is currently a Director- Global Client Risk at Teleperformance. Bárbara Serna brings experience from previous roles at Teleperformance. Bárbara Serna holds a 2007 - 2011 Marketing in English @ Universidad Regiomontana S.C.. With a robust skill set that includes Business Process Improvement, Call Center, Call Center Development, Call Centers, Change Management and more. Bárbara Serna has 3 emails on RocketReach.
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