Managing Director @ (January 2018 - December 2025)
Chief Customer Experience Officer @ (March 2016 - December 2017)
Executive Director, Advisory, Customer Practice @ (January 2013 - February 2016)
Senior Vice President, Customer Experience and Business Development (2011-2012) @ NICOR NATIONAL, AN AGL RESOURCES, INC. COMPANY (NYSE: GAS) (January 2005 - December 2012)
President, Founder @ IBT Services (November 1991 - January 2005)
Barbara Porter Education
Bucknell University
BA (English)
1978-1981
Barbara Porter Skills
Account Management
Analysis
B2B
Business Analysis
Business Development
Business Process Improvement
Business Strategy
CRM
Call Centers
Change Management
Coaching
Competitive Analysis
Contract Negotiation
Cross-functional Team Leadership
Customer Experience
Customer Retention
Customer Satisfaction
Customer Service
Employee Engagement
Energy
Entrepreneurship
Executive Management
Forecasting
Lead Generation
Leadership
Leadership Development
Management
Market Research
Marketing
Marketing Strategy
Mergers & Acquisitions
New Business Development
Operations Management
Outsourcing
Performance Management
Process Improvement
Program Management
Project Management
Project Planning
Public Speaking
Sales
Sales Management
Start-ups
Strategic Planning
Strategy
Team Building
Team Leadership
Time Management
Training
Vendor Management
Start Ups
Microsoft Office
Cross Functional Team Leadership
Research
Mergers and Acquisitions
Advisory Services
Call Center
Advisory
Services
Barbara Porter Summary
Barbara Porter, based in Chicago, IL, US, is currently a Sr. Vice President, Customer Solutions and Products at NiSource. Barbara Porter brings experience from previous roles at EY, Senn Delaney, a Heidrick & Struggles company, Ernst & Young and NICOR NATIONAL, AN AGL RESOURCES, INC. COMPANY (NYSE: GAS). Barbara Porter holds a 1978 - 1981 BA in English @ Bucknell University. With a robust skill set that includes Account Management, Analysis, B2B, Business Analysis, Business Development and more. Barbara Porter has 2 emails and 4 mobile phone numbers on RocketReach.
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