Vice President Customer Care @ (January 2022 - March 2026)
Director Customer Care @ (April 2014 - January 2022)
Director Customer Care and Box Office Operations @ (May 2007 - April 2014)
Operations Manager - Customer Care @ (March 2003 - May 2007)
VP Call Center Operations - New Castle DE @ (February 2001 - January 2002)
Area Director Call Center Operations @ (July 1997 - February 2001)
Various Leadership roles in Bell Atlantic @ (June 1971 - July 1997)
Barbara Edwards Skills
Customer Satisfaction
Operations Management
Call Center
Customer Service
Forecasting
Customer Experience
Team Building
Budgeting
Customer Relations
Coaching
Supervisory Skills
Performance Management
Problem Solving
Strategic Planning
Customer Retention
Employee Relations
Team Leadership
Hiring
Process Improvement
Scheduling
Planning
Account Management
Negotiation
Leadership Development
Vendor Relations
Vendor Management
Budget Management
Team Management
Change Management
P&L Management
Analysis
Hospitality
P&L
Call Centers
Hospitality Management
Management
Employee Training
Budgets
Hotels
Income Statement
Revenue Analysis
Resorts
Leadership
Recruiting
Inventory Management
Project Planning
Process Scheduler
Customer Relationship Management (CRM)
Hospitality Industry
Hotel Management
Microsoft Office
Customer Relationship Management Crm
Customer Relationship Management
Barbara Edwards Summary
Barbara Edwards, based in Florida, United States, is currently a CCC Director of Operations Performance at VITAS Healthcare. Barbara Edwards brings experience from previous roles at ComOps - Strategy & Commercial Operations as a Service, Seminole Hard Rock Support Services and Borgata Hotel Casino & Spa. With a robust skill set that includes Customer Satisfaction, Operations Management, Call Center, Customer Service, Forecasting and more. Barbara Edwards has 4 emails and 2 mobile phone numbers on RocketReach.
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