Balraj S. Email & Phone Number
Director Call Center Operations @ Legacy Restoration LLC
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Balraj S. Location
- Cleveland, OH, US
Balraj S. Work
- Director Call Center Operations @ (July 2020 - Present)
- Call Center Manager @ (March 2020 - July 2020)
Balraj S. Education
- Lakeland Community College
(Business Administration and Management, General)
2003-2005
Balraj S. Skills
- Quality Assurance
- Call Centers
- Vendor Management
- Process Improvement
- Visio
- Cross-functional Team Leadership
- Software Documentation
- Business Process Improvement
- Business Analysis
- Customer Satisfaction
- SharePoint
- CRM
- Troubleshooting
- Technical Support
- Team Leadership
- Operations Management
- Performance Management
- Team Building
- Change Management
- Leadership
- Analysis
- Project Management
- Customer Experience
- Management
- Training
- Outsourcing
- Customer Retention
- Customer Service
- Sales
- Workforce Management
- BPO
- Microsoft Excel
- Microsoft Office
- Customer Service Management
- Performance Metrics
- Training & Development
- Contact Center Management
- Service-Level Agreements (SLA)
- Calibration
- Coaching & Mentoring
- People Management
- Service Delivery
- Communication
- Coaching
- Business Strategy
- Organizational Culture
- Problem Solving
- Business Process
- Telecommunications
- Team Management
- Analytical Skills
- Analytics
- Budgeting
- Call Center Development
- Client Services
- Creative Strategy
- Customer Experience Management
- Dialer Management
- Digital Strategy
- Director level
- Leadership Development
- Negotiation
- Support Management
- Talent Management
Balraj S. Summary
- Balraj S., based in Cleveland, OH, US, is currently a Director Call Center Operations at Legacy Restoration LLC. Balraj S. brings experience from previous roles at Century Termite & Pest / Home Improvement. Balraj S. holds a 2003 - 2005 Lakeland Community College. With a robust skill set that includes Quality Assurance, Call Centers, Vendor Management, Process Improvement, Visio and more. Balraj S. has 2 emails and 3 mobile phone numbers on RocketReach.
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