BackEngine.ai Information

BackEngine makes customer knowledge safe and ready for AI. Your customer knowledge lives across emails, calls, messages, and account records. Connecting AI to those systems is a starting point. Making that knowledge useful across teams requires organizing it—and controlling how different people can use it. BackEngine brings customer communications and account information together in a customer knowledge graph for use in your existing AI tools. Your company controls: • Which customer accounts each person can access. • Whether they can receive approved insights, underlying sources, or both. • Which sensitivity levels they may access, with each interaction automatically classified. That means sharing customer knowledge doesn’t have to mean sharing every underlying conversation. Teams can receive approved insights without access to the original records, and account access does not automatically unlock sensitive discussions. Use BackEngine inside tools such as Claude and ChatGPT to understand accounts, connect customer signals, prepare for decisions, and carry relevant knowledge across teams and handoffs. BackEngine is customer knowledge infrastructure for AI—not another AI assistant. Whether you’re starting a rollout or expanding an existing one, we help make customer knowledge usable with access your company controls. Start with one important job your AI still cannot do. Learn more at backengine.com