Backbone Technologies Information

Who are WE? Backbone Technologies is a company that provides world-class customer service outsourcing to help ecommerce brands increase their Customer Lifetime Value. We recruit and train agents from all over the world to give your ecommerce business the right people, skills and languages for success.Our Vision is to become the preferred growth partner for our customers by collaboratively transforming information into business advantage. Why BACKBONE TECHNOLOGIES? We support the growth of your e-commerce brand with highly-trained dedicated customer service teams that are available for your customers in any time zone and language. Why DEDICATED AGENTS? The only way to provide the best customer service is to know your business inside-out. Dedicated customer service agents live and breathe your brand. They understand your mission and represent your business in the best possible way. They reinforce your brand’s image to help grow your business. Our DIFFERENTIATORS: - We have 6000+ Hours of Expertise - We have a Customer Retention Rate of 90% - We have partnered with 30+ E-Commerce Clients Globally What do we OFFER? - SaaS Customer Support - Back-Office Support - E-Commerce Live Chat / Email-Support - Technical Support - Voice Support - E-Commerce Cataloging Support GET STARTED WITH BACKBONE!