BACKBONE Information

Backbone is an AI implementation and operational intelligence partner. We help ambitious businesses turn AI confusion into measurable business impact. Most companies already know AI matters. The harder questions are where to start, what will actually pay back, and how to do it without adding yet another disconnected tool. We work through them in three steps: a Blueprint to find the opportunities worth pursuing, a Build to implement them quickly, and Operate to keep them running and improving. We are consultants and implementors in one team. Our work covers customer experience and digital platforms, marketing and sales operations, workflow automation, and the data and AI foundations underneath them. We also build our own software, and run our own business on it every day: • Backbone AI, our AI transformation platform, built on one governed source of company knowledge. • Expresia, our AI-native digital experience platform, where websites and customer experiences go live. Founded in Vancouver in 1999, Backbone today works with upper-SMB and enterprise companies from Canada, Greece and Latin America.