B A. Location
- Texas, United States
B A. Work
- 2025 -now Business Solutions Architect @ Confidential
- 2023 -2025 Senior IT Product Owner @
- 2016 -2023 Sr. Technical Product Manager @
- 2013 -2016 Project Manager @
- 2010 -2012 PM and Delivery Manager - Barnes and Noble @
- 2010 -2010 QA Manager| HP Hand held Devices and Consumer Products @
- 2007 -2010 Product Evangelist and PM - Rosetta Stone (Consumer and Enterprise) @
- 2003 -2007 Asst. Project Manager - ISP consumer products @
- 2002 -2003 Sales Consultant @ Weal Infotech Pvt Ltd.
B A. Education
- Southern Methodist University
Digital Marketing | Branding & Communications (Digital Communication and Media/Multimedia)
2018-2019 - Dallas Baptist University
MBA (Management Information Systems and Services)
2014-2015
B A. Skills
- Product Management
- Service Delivery
- Strategy
- Business Process
- Vendor Management
- Business Analysis
- Outsourcing
- CRM
- Recruiting
- Operations Management
- Business Development
- Talent Acquisition
- Technical Recruiting
- Quality Assurance
- Business Process Improvement
- IT Service Management
- Call Center
- Customer Satisfaction
- Lead Generation
- Screening
- Benefits Negotiation
- Project Planning
- Account Management
- Customer Experience
- Telecommunications
- Workforce Management
- Resource Management
- Sla
- Performance Management
- Process Management
- Offshoring
- Pre-sales
- Six Sigma
- Sales Operations
- ITIL
- IT Recruitment
- MIS
- Team Management
- Leadership
- Training
- Cross-functional Team Leadership
- Team Leadership
- Sourcing
- Soft Skills
- Management
- Team Building
- Transition Management
- Employee Engagement
- Process Improvement
- Customer Relationship Management (CRM)
- Product Road Mapping
- Customer Service
- Relief
- Cross Functional Team Leadership
- Cross Functional Team
- Education
- Program Management
- Call Centers
- Humanitarian
- BPO
- Pre Sales
- Operations
B A. Summary
- B A., based in Texas, United States, is currently a Business Solutions Architect at Confidential. B A. brings experience from previous roles at Rehrig Pacific Company, MOURI Tech, Kairos Technologies Inc and Knoah Solutions. B A. holds a 2018 - 2019 Digital Marketing | Branding & Communications in Digital Communication and Media/Multimedia @ Southern Methodist University. With a robust skill set that includes Product Management, Service Delivery, Strategy, Business Process, Vendor Management and more. B A. has 2 emails and 4 mobile phone numbers on RocketReach.
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